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Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Lead Merch Processor (Work Leader)
Lead Merch Processor (Work Leader)
Title:Lead Merch Processor (Work Leader)
Date Posted:N/A
Reports To or Hiring Manager:Brennon McDonald
Shift:1st, M-F
Grade Level:8
Employment Type:Full Time Non-Exempt
Location:Ft. Lauderdale, FL
Proposed Salary Range:N/A


SUMMARY: With direct supervision, supports Operations Manager/GOM with leading, guiding and directing a group of associates while ensuring that daily departmental goals are met through the WS Objectives in Safety, Service, Quality and Cost.


  • Train, direct and lead a team of associates to achieve departmental and division production goals in order to provide customers with the ultimate delivery experience
  • Support overall operation of Ft Lauderdale, FL Hub returns and cross dock operations
  • Labor planning, inbound returns processing and triage, outbound outlet shipments, outbound furniture hub orders, production transfer, inventory management.
  • Establish and promote hard work ethics through teamwork and collaboration with associates
  • Lead by example through demonstrating integrity and acting in responsible and accountable manner
  • Research and resolve productivity issues by using PKMS – warehouse system
  • Periodically check work and coach on pace and methods. Provide timely feedback on performance related matters
  • Coordinate team assignments and occasionally re-assign associates to other areas as necessary
  • Share business information and listen to teammates. Communicate with manager and other departments verbally and through required reporting
  • Adhere to budget requirements and works toward obtaining departmental objectives and division goals
  • Suggest improvements to current techniques and processes. Solicit opinions of team members on effectiveness of department operations to maximize productivity and achieve service levels.
  • Responsible for staffing and scheduling of associates.



  • 1-3 years of supervisory experience in distribution or manufacturing environment
  • Bachelor's Degree in Business or Logistics, or equivalent work experience
  • Advanced Computer Knowledge -Word, Excel, Access, Outlook, Explorer
  • Knowledge of PKMS – warehouse production system
  • Good math and analytical skills
  • Effective verbal and written communication skills
  • Problem Solving Skills
  • Ability to work effectively and cooperatively as a team with other associates and supervisors
  • Ability to work in a fast-paced environment
  • Have a strong sense of urgency and time management to meet established deadlines


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