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Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Business Analyst I
Business Analyst I
Title:Business Analyst I
Shift::Monday - Friday
Location:Phoenix, AZ

About Williams Sonoma - Phoenix, AZ

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma. Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2021, recognized as a Great Place to Work®, an honor which reflects that we are truly a people-first organization. Our operation includes:

  • 3300 full-time associates across Supply Chain
  • 9 large Furniture Distribution Centers located in Los Angeles, Dallas, Atlanta, and Newark totaling 7.5 million square feet
  • 38 delivery hubs in cities larger than 750,000 in population
  • 3 small package ecommerce Distribution Centers located in Memphis, TN and Olive Branch, MS totaling 3 million sq ft, consisting of 1200 full-time associates and 5000 seasonal/temporary associates
  • 4 Sutter Street Upholstery Factories located in North Carolina, Mississippi, and California with over 1,400 FTE’s producing approximately $900 million to $1 Billion in sales of Upholstered furniture
  • Transportation Department for Ocean, Air, Trucking and Rail consisting of over 45 transportation professionals located in Memphis, TN
  • 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Business Analyst I will work on projects of diverse scope and complexity and serve as the change agent for warehouse processes. This person in this position analyzes different distribution processes and assesses the scope and impact of each on business. They will identify and document process charts, information resources, distribution paths, and system specifications. The BA I will also help with workflow & process diagrams and conduct gap analysis. They will device and implement new solutions to problems by utilizing the 3Ps -people, process and program- methodology.

The Business Analyst I position is located in Phoenix, AZ.

You’ll be excited about this opportunity because you will....

  • Perform data analysis and conduct research related to distribution center operations to identify variance, discrepancies and gaps; utilize the findings to determine opportunities for improvement and recommend timely corrective actions.
  • Develop reporting tools and create dashboards using SQL, Crystal Reports and Business Intelligence Software to provide higher visibility and facilitate data driven decision making in daily operations
  • Collaborate with cross-functional teams to conduct continuous improvement projects following six-sigma and lean manufacturing guidelines for providing high-standard service to customer
  • Create project SOPs and documentation for various projects and build a knowledge repository Also, help develop a culture of data-driven decision making across the organization
  • Incorporate big data analysis to help identify trends and patterns in inventory movement across distribution centers
  • Be a team player who can wear different hats within various warehousing functions in order to serve the customer better
  • Analyze and define efficient, cost effective solutions that support business processes and operational requirements
  • Independently initiate, identify, research, investigate, analyze, define and document process changes with the aim of increasing productivity and enhancing efficiency
  • Understand organization's direction, structure and requirements

Check out some of the required qualifications we are looking for in amazing candidates….

  • Bachelor's Degree in Supply Chain, Logistics Management, Industrial Engineering and/or equivalent work experience.
  • Advanced technical skills in Excel, SQL and BI tools is a must; Knowledge in VBA and Macros is preferred.
  • 2 years of experience defining and implementing business process improvements in supply chain management systems and warehouse management.
  • Excellent project management skills; Ability to manage multiple projects in time bound fashion; 1-2 full project life cycle implementations and go-lives required.
  • Knowledge of current best practices in Supply Chain Optimization, Transportation and Distribution.
  • Self-starter who takes initiative and can work with minimal supervision.

We prefer some of these qualities as well….

  • Assisting in development of project plans using the associated project planning tools, which include work plans, schedules, milestones, critical paths, detailed tasks, and deliverables.
  • Provide status on project milestones, alerting client/project manager of any potential delays.
  • Provide expertise to cross functional groups, delivers presentations, demonstrations and training for various initiatives and projects
  • Assist with the design and implementation of training programs for associated on the newer enhanced processes
  • Communicate effectively with business users to identify needs and evaluate alternative business solutions with project management
  • Continually seeks opportunities to increase customer satisfaction

​​​Our company benefits are second to none in the industry….

  • Generous discount on all Williams-Sonoma, Inc. brand products
  • 401(k) plan and other investment opportunities
  • Paid vacations, holidays, Employee Assistance Programs, Time Off to Volunteer & Matching Gifts Community Service Program
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
  • For more information on our benefits offerings, please visit



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