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Supply Chain

Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.

 
Openings >> Customer Service
Customer Service
Summary
Title:Customer Service
ID:RH2100
Location:Claremont, NC
Description

POSITION SUMMARY:

The Home Delivery Customer Service Rep will provide daily operations to support the In-Source Operations Manager at the Home Delivery HUB in Claremont, NC. The Home Delivery Customer Service rep is responsible for ensuring the proper execution of daily scheduling needs of multiple customer orders.

PRIMARY FUNCTIONS:

  • Perform all scheduling functions
  • Professional approach to all outbound/inbound calls related to customer orders for all brands.
  • Confirming customer delivery windows within the system as well as customer contacts.
  • Ability to handle large call volume daily while maintaining quality focus on each call.
  • Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.

QUALIFICATIONS:

  • Ability to multitask, and be extremely detailed on all written and verbal communications/documentation.
  • HubWm knowledge necessary. TPM knowledge preferred.
  • Strong Microsoft Office Knowledge – especially Outlook, Excel.
  • Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner.
  • Fluent in English is required.
  • Excellent attendance and willingness to be part of a team – performing whatever duties are necessary.
  • Prior customer service experience preferred.

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