Customer Service
Summary
| Title: | Customer Service |
|---|---|
| ID: | RH2100 |
| Date Posted: | N/A |
| Date to Apply By: | N/A |
| Reports To or Hiring Manager: | N/A |
| Department: | N/A |
| Shift: | N/A |
| Grade Level: | N/A |
| Employment Type: | N/A |
| Location: | Claremont, NC |
| Proposed Salary Range: | N/A |
Description
POSITION SUMMARY:
The Home Delivery Customer Service Rep will provide daily operations to support the In-Source Operations Manager at the Home Delivery HUB in Claremont, NC. The Home Delivery Customer Service rep is responsible for ensuring the proper execution of daily scheduling needs of multiple customer orders.
PRIMARY FUNCTIONS:
- Perform all scheduling functions
- Professional approach to all outbound/inbound calls related to customer orders for all brands.
- Confirming customer delivery windows within the system as well as customer contacts.
- Ability to handle large call volume daily while maintaining quality focus on each call.
- Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
QUALIFICATIONS:
- Ability to multitask, and be extremely detailed on all written and verbal communications/documentation.
- HubWm knowledge necessary. TPM knowledge preferred.
- Strong Microsoft Office Knowledge – especially Outlook, Excel.
- Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner.
- Fluent in English is required.
- Excellent attendance and willingness to be part of a team – performing whatever duties are necessary.
- Prior customer service experience preferred.
This opening is closed and is no longer accepting applications
