PRIMARY FUNCTIONS: 

• Communicate with retail partners on the placement of High-Profile Orders, tracking and scheduling delivery/returns/exchanges. 

• Pull, review, and work the Inventory Accounting report. 

• Assist with the completion of Certification of Insurance, Concierge Services, Department of Transportation, lnventory/Variance reporting 

• Professional approach to all outbound/inbound calls related to customer orders for all brands. 

• Assist with responses to emails received into our Hub inboxes. 

• Establish and maintain business partner relationships with internal/external partners for the processing of High-Profile Orders and escalated customer orders. 

• Utilize Williams Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments. 

MINIMUM QUALIFICATIONS: 

• Ability to multitask and be extremely detailed on all written and verbal communications/documentation. 

• System knowledge preferred for HubWM, PKMS, CCU!, SanFran3, AMS, and WCC/OMS. 

• Strong Microsoft Office knowledge - including Outlook, Excel and knowledge of how to process Certificate of Insurance. 

• Strong customer service skills: ability to deescalate customer frustrations. 

• Working knowledge of how to update and void Return Authorization Numbers. 

• Working knowledge of how to create/update Return Orders. 

• Working knowledge of Inventory accounting report (how to pull report and research, PCNURECON, PUDs, RESPU). 

• Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner. 

• Ability to communicate to customers, coworkers and management in a professional and courteous manner. 

• Working knowledge of how to process High Profile Customer Orders. 

• Excellent attendance, and willingness to be part of a team - performing other duties as necessary.