Title: | DC-Admin Asst I |
---|---|
ID: | 328651405 |
Shift: | 1st - 9am-5:30pm |
Location: | South Brunswick, NJ |
PRIMARY FUNCTIONS:
-
Communicate with retail partners on the placement of High-Profile Orders, tracking and scheduling delivery/returns/exchanges.
-
Pull, review, and work the Inventory Accounting report.
-
Assist with the completion of Certification of Insurance, Concierge Services, Department of Transportation, lnventory/Variance reporting
-
Professional approach to all outbound/inbound calls related to customer orders for all brands.
-
Assist with responses to emails received into our Hub inboxes.
-
Establish and maintain business partner relationships with internal/external partners for the processing of High-Profile Orders and escalated customer orders.
-
Utilize Williams Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
MINIMUM QUALIFICATIONS:
-
Ability to multitask and be extremely detailed on all written and verbal communications/documentation.
-
System knowledge preferred for HubWM, PKMS, CCU!, SanFran3, AMS, and WCC/OMS.
-
Strong Microsoft Office knowledge - including Outlook, Excel and knowledge of how to process Certificate of Insurance.
-
Strong customer service skills: ability to deescalate customer frustrations.
-
Working knowledge of how to update and void Return Authorization Numbers.
-
Working knowledge of how to create/update Return Orders.
-
Working knowledge of Inventory accounting report (how to pull report and research, PCNURECON, PUDs, RESPU).
-
Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner.
-
Ability to communicate to customers, coworkers and management in a professional and courteous manner.
-
Working knowledge of how to process High Profile Customer Orders.
-
Excellent attendance, and willingness to be part of a team - performing other duties as necessary.