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Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> QA Lab Technician
QA Lab Technician
Title:QA Lab Technician
Location:Olive Branch, MS

STATUS: 1 Full-Time Position
SHIFT: Monday - Friday; 6:00 am-2:30 pm

Position Summary:

This position is responsible with daily drop testing packages and evaluating protective packaging for new skus and skus with high in-transit damage rates for the package lab.


  • Experience with the application and characteristics of protective packaging components such as EPS, EPE, EPU, corrugate pads, corrugate partitions, poly bags is required

  • Must be able to distinguish if production packaging matches sample sent for testing at 3rd party test lab.

  • Perform and coordinate packaging component quality assurance and testing within packaging lab, which includes in the case of test failures recommendations of changes to new or existing protective packaging components

  • Maintain knowledge of current packaging principles and industry standards for ITSA 3A and ISTA 1A package lab testing

  • Must be able to perform Root Cause Analysis to determine reasons for damages due to improper application of protective packaging components

  • Lab technician will complete data entry and basic reporting functions

  • Operating material handling equipment as needed


Minimum Qualifications:

  • Excellent attendance

  • Knowledge of protective packaging materials and their applications

  • Self-motivation and the ability to work independently

  • Good problem-solving skills and ability to simultaneously follow up on multiple issues

  • Strong mathematical, analytical and problem-solving skills

  • PC skills in all Microsoft office applications

  • Good written and oral communication skills

  • Knowledge of WMS and AS400 systems, preferably PKMS and IPMS

  • Data entry and analysis skills

  • Must be able to lift at least 50 lbs.
  • Ability to operate material handling equipment or willingness to train on material handling equipment
This opening is closed and is no longer accepting applications
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