Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.

Our Braselton, GA distribution center opened April 2016 and services the South Eastern Region. The majority of product handled in Georgia is furniture from all of our brands. PEOPLE FIRST We believe that our Company has no limit and is driven by our associates and their imaginations. We are committed to an environment that attracts, motivates and recognizes high performance.

Position Summary
The CSC is our front line expert in scheduling our customer's orders and building lasting customer loyalty.  Our CSC's accomplish this by providing world class customer service through confident resolutions for scheduling orders, replacement orders and providing customers with up to date information on the current status of their orders. 

Primary Functions

• Work Hours: Mon, Tues, Thurs, & Fri 9:30am-6:00pm and Saturday 8am-4:30pm. Wednesday's off.
• Professional approach to all outbound / inbound calls related to customer orders for all brands.
• Ability to handle large call volume at minimum of 85  calls daily and scheduling a minimum of 30 customer orders daily while maintaining quality focus on each call.
• Confirming customer delivery windows within the system as well as customer contacts.
• Utilize Williams-Sonoma's Mission, Vision and Values to govern daily activities, including guidance to other associates and departments. 

Minimum Qualifications

• High School Diploma or GED
• Comfortable sitting 90% of the day
• Basic knowledge of Microsoft Office
• Ability to multi task and be extremely detailed on all written and verbal communications/documentation.
• Knowledge of basic math (addition and subtraction)
• Excellent communication skills (verbal and written)
• Excellent attendance and willingness to be part of a team- performing whatever duties are necessary
• Available to work overtime and flexible schedules
• Prior Customer Service Experience