Join Our
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Program Manager
Program Manager
Title:Program Manager
Location:Olive Branch, MS


This exciting role within our Supply Chain team will be responsible for leading optimization initiatives and process improvement efforts throughout the WSI Reverse Logistics organization. This role will involve leading projects and driving change in an increasingly complex global supply chain. This position requires a combination of technical skills needed to navigate through ambiguity, as well as high emotional intelligence to lead change management initiatives and adopt consensus amongst multiple stakeholders.


  • Make recommendations to improve productivity, quality, and efficiency of Reverse Logistics
  • Ability to lead the development and improvement of business processes
  • Define and lead improvement efforts for systems supporting Reverse Logistics
  • Collaborate cross-functionally with diverse internal teams focusing on reducing returns, spanning all organizational levels
  • Demonstrate strong customer service focus, with the ability to communicate with highly technical management teams
  • Develop scalable business process to drive better decisions in supply chain management, such as cost management, performance metrics, system enhancements, etc.
  • Interface with cross-functional stakeholders, such as Engineering, Finance, Sourcing, DC Operations and Merchant teams, to understand the business objectives
  • Identify the gaps in current process and drive actionable solutions
  • Develop and execute data analysis to manage and improve operation
  • Perform other duties as assigned


  • BS/ BA degree preferred or 5 years experience

  • Strong analytical and creative problem-solving skills

  • Able to work independently with minimal guidance and flexibility to handle a wide variety of projects

  • Excellent organizational skills

  • Excellent written and verbal communication skills

  • Collaborative and team-oriented attitude

  • Self-motivated and ability to work in a fast-paced environment

  • Knowledge of SQL a plus
    Preferably 1-3 years work experience in Supply Chain

This opening is closed and is no longer accepting applications
ApplicantStack powered by Swipeclock
Copyright 2022 Williams-Sonoma. All rights reserved. Powered by ApplicantStack™ Applicant Tracking Software