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SUPPLY CHAIN
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Customer Service Coordinator II - B2B
Customer Service Coordinator II - B2B
Summary
Title:Customer Service Coordinator II - B2B
ID:D0758
Location:Arlington, TX
Description

Williams-Sonoma, Inc.
Arlington, TX Distribution Center

 

Customer Service Coordinator II Positions Available! Direct Hire!

Shift Hours: Monday-Friday 9am – 5:30pm

***Ideal candidates for the position will have stable work history and experience working in Microsoft Office***

 

Our full-time associates enjoy the following benefits:

  • Full Health Benefits

  • Growth/Promotional Opportunities

  • 401K

  • Casual Dress Environment

  • 40% discount on most merchandise

  • Complimentary Onsite Fitness Center

  • Fun contests / reward and recognition programs

 

POSITION SUMMARY:

Support all administrative functions necessary to improve the daily efficiency needed to meet productivity on a consistent basis. Maintain high levels of service for internal and external personnel through various tasks and duties assigned.

 

PRIMARY FUNCTIONS:

  • Create reports as requested by the department manager; conduct root cause analysis and summarize data pulled from various dashboards as needed to drive improvement

  • Perform a variety of job functions using the following systems: MS Office Suite (Word, Excel, Access, and Outlook), Crystal Reports, QlikView, OMS, Yard View, and PKMS

  • Conduct order research an compose professional email responses to all department inquiries received

  • Confirming customer delivery windows and expectations, following up to review delivery experience

  • Answer and redirect incoming calls, ensure all department paperwork is completed accurately and daily

  • Ability to coach and cross-train on all daily functions to help strengthen team knowledge and awareness of proper processing of daily transactions

  • Keep work area safe, organized and clean according to general office practices and OSHA requirements daily

  • Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards

  • Other duties as deemed necessary

 

MINIMUM QUALIFICATIONS:

  • High School diploma or equivalent

  • Excellent attendance and willingness to be part of a team – performing whatever duties are necessary

  • Work experience and demonstrated knowledge following systems (i.e. OMS, PKMS, QlikView, Yard View)

  • MS Office Proficient: Access, Outlook, Word, PowerPoint and Excel (Intermediate to Advanced) – must be able to demonstrate examples

  • Ability to multitask using multiple systems to achieve one-in customer call resolution

  • Superior organizational skills and dedication to completing daily workload/projects in a timely manner

  • Works well without supervisor and willing to cross train other job functions as needed to support company goals

  • Acquired/Demonstrated WSI product knowledge for all Brands

  • Proven leadership and critical thinking skills

  • Strong written and verbal communication skills necessary

  • Detailed oriented and comfortable working in a fast-paced office environment

  • Flexible to work overtime as required

     

PREFERRED QUALIFICATIONS:

  • Some college preferred

 

 

Williams-Sonoma, Inc. Company Overview:
Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.

We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.

 

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
This position is not eligible for visa sponsorship.

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