Title: | Operations Manager |
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ID: | 328651091 |
Date Posted: | Jun 20, 2022 |
Date to Apply By: | N/A |
Reports To or Hiring Manager: | Matthew McKenna |
Department: | 3245 |
Shift: | 1st; Tuesday - Saturday |
Grade Level: | 20 |
Employment Type: | Full Time Exempt |
Location: | Boston, MA |
Proposed Salary Range: | N/A |
SUMMARY:
The Operations Manager is responsible for leading and developing their own team of Williams-Sonoma Associates with a focus on motivating, mentoring, and coaching. This individual is accountable for engaging their team during a shift to maintain the highest levels of safety, quality, attendance, and performance. The person in this role will need to be able to show strong leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success. The Operations Manager will ensure that daily departmental goals are met using a People First philosophy to achieve established objectives in Safety, Service, Quality, and Cost.
ESSENTIAL FUNCTIONS:
- Lead, guide and direct hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements
- Communicate policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
- Direct and ensure top service for internal/external customers
- Develop performance goals and objectives to ensure accuracy, quality and customer expectations are met
- Maintain health and safety standards within the distribution center and promote a positive health and safety culture onsite
- Direct and oversee job assignments and plan daily, weekly, monthly, and peak season labor schedules
- Achieving financial plans and budget objectives
MINIMUM QUALIFICATIONS:
- A Bachelor's degree OR 5 years of relevant distribution or manufacturing management/leadership experience
- Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
- Must be highly organized and process oriented
- Ability to complete multiple tasks consistently and on time
- Warehouse Management System experience
- Ability to adapt and change processes to keep pace with the evolving business requirements
- Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint
PREFERRED QUALIFICATIONS:
- Bachelors or master’s degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering, or related field is strongly preferred
- Exposure to furniture distribution and/or big box distribution is a plus
- Solid understanding of Safety and OSHA standards
- Exceptional organizational and time management skills to successfully respond to urgent situations.
- Six Sigma/lean experience preferably in a distribution/warehouse environment
IND-OH