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SUPPLY CHAIN
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Customer Service Coordinator / DQT
Customer Service Coordinator / DQT
Summary
Title:Customer Service Coordinator / DQT
ID:327500
Location:South Brunswick, NJ
Description
Williams-Sonoma, Inc. - Company Overview
 
Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.
 
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.

 
We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.

Work Schedule: Tuesday-Friday 10am-6:30pm, Saturday 9am-5:30pm
PRIMARY FUNCTIONS:
  • Effectively Handle a high volume of emails through DOT shared inbox.
  • Pull, review and work reports from care center AMS system.
  • Follow up with insourced and outsourced HUBs on Tech reports and open DOT cases.
  • Submit CRB entries in AFS when furniture medic is needed.
  • Track replacements when items are damaged beyond repair.
  • Assist with CSCRII queue during high call volume. Calls consist of communicating with retail partners on the placement of HPO orders, delivery issues, tracking and scheduling delivery/returns/exchanges.
  • Assist with responses to emails received into the Fast Response, Home Delivery, CRB-COI and CRB Hub inboxes.
  • Establish and maintain business partner relationships with internal/external partners for the processing of HPOs and escalated customer orders.
  • Utilize Williams Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
MINIMUM QUALIFICATIONS:
  • Ability to multitask, and be extremely detailed while performing all tasks and reports.
  • System knowledge of HubWM, PKMS, CCLII, SanFran3, AMS, and WCC/OMS is a plus.
  • Strong Microsoft Office knowledge - including Outlook and Excel.
  • Strong customer service skills; ability to de-escalate customer frustrations .
  • Working knowledge of how to update and void Return Authorization Numbers in AMS .
  • Working knowledge of how to create/update Return Orders in WCC/OMS.
  • Ability to resize photos and upload them into AMS DOT portal.
  • Working knowledge of the Inventory Accounting Report (how to pull report, research, PCNU RECON , PUDs, RESPU
  • Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner.
  • Ability to communicate to customers, coworkers and management in a professional and courteous manner.
  • Working knowledge of how to process High Profile Customer Orders/Concierge.
  • Excellent attendance, and willingness to be part of a team - performing what ever duties are necessary.

COMPANY CULTURE AND BENEFITS:

We utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments. 

  • Medical  
  • Dental 
  • Vision 
  • 401K  
  • Life Insurance 
  • AD&D Insurance  
  • Health Care/Dependent Care Flexible Spending Account 

 
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer. 
 
At this time, we are not accepting referrals from third party recruiting agencies for this position. 
 
This position is not eligible for visa sponsorship. 

 

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