Join Our
SUPPLY CHAIN TEAM
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Operations Manager - B2B
Operations Manager - B2B
Summary
Title:Operations Manager - B2B
ID:328651178
Shift::Monday - Friday
Location:City of Industry, CA
Description

About Williams Sonoma - City of Industry, CA

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma. Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2021, recognized as a Great Place to Work®, an honor which reflects that we are truly a people-first organization. Our operation includes:

  • 3300 full-time associates across Supply Chain
  • 9 large Furniture Distribution Centers located in Los Angeles, Dallas, Atlanta, and Newark totaling 7.5 million square feet
  • 38 delivery hubs in cities larger than 750,000 in population
  • 3 small package ecommerce Distribution Centers located in Memphis, TN and Olive Branch, MS totaling 3 million sq ft, consisting of 1200 full-time associates and 5000 seasonal/temporary associates
  • 4 Sutter Street Upholstery Factories located in North Carolina, Mississippi, and California with over 1,400 FTE’s producing approximately $900 million to $1 Billion in sales of Upholstered furniture
  • Transportation Department for Ocean, Air, Trucking and Rail consisting of over 45 transportation professionals located in Memphis, TN
  • 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey


The Operations Manager position is located in City of Industry, CA and is responsible for leading and developing the team of Williams-Sonoma, Inc. associates with a focus on motivating, mentoring, and coaching. This individual is accountable for engaging the team during a shift to maintain the highest levels of safety, quality, attendance, and performance. The person in this role will need to be able to show strong leadership, the ability to address budgetary objectives and the desire to equip their team with the tools needed for success. The Operations established objectives in Safety, Service, Quality, and Cost.


You’ll be excited about this opportunity because you will.... 
 

  • Operational responsibility for the Dallas Hub Scheduling Center
  • Ownership of Hub Scheduling operations including scheduling deliveries, handling all customer service inquires and escalations, delegating and overseeing all call center reporting
  • Responsible for specific service metrics related to safety, service, quality and cost
  • Lead, guide and direct hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements
  • Accountable for maintaining integrity for on-time shipments, people utilization, damages; provide periodic reports to multiple tiers within the organization, ensuring accurate communication
  • Communicating policies to associates and act as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed
  • Directing and ensuring top service for internal/external customers
  • Developing performance goals and objectives to ensure accuracy, quality and customer expectations are met
  • Maintain health and safety standards within the distribution center and promote a positive health and safety culture onsite
  • Direct and oversee job assignments and plan daily, weekly, monthly, and peak season labor schedules
  • Achieving financial plans and budget objectives


Check out some of the required qualifications we are looking for in amazing candidates….

  • Operational responsibility for the Dallas Hub Scheduling Center
  • Ownership of Hub Scheduling operations including scheduling deliveries, handling all customer service inquires and escalations, delegating and overseeing all call center reporting
  • Responsible for specific service metrics related to safety, service, quality and cost
  • Lead, guide and direct hourly associates to meet or exceed operational goals, as well as monitoring performance, providing coaching, counseling, and development; and use Key Performance Indicators to make ongoing improvements and enhancements


We prefer some of these qualities as well…. 
 

  • Bachelors or Master's degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field is strongly preferred
  • 6+ years of management experience in a manufacturing, production or distribution environment
  • Exposure to furniture distribution and/or big box distribution is a plus
  • Solid understanding of Safety and OSHA standards
  • Exceptional organizational and time management skills to successfully respond to urgent situations.
  • Six Sigma/lean experience preferably in a distribution/warehouse environment
  • Bilingual in Spanish is preferred

​​​Our company benefits are second to none in the industry….
  • Generous discount on all Williams-Sonoma, Inc. brand products
  • 401(k) plan and other investment opportunities
  • Paid vacations, holidays, Employee Assistance Programs, Time Off to Volunteer & Matching Gifts Community Service Program
  • Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
  • For more information on our benefits offerings, please visit MyWSIBenefits.com
 

EOE

 

 

 

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