About Williams Sonoma - Arlington, TX

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma. Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2024, Williams-Sonoma was recognized as a Great Place to Work ® and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 15.1M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi, Arizona, and Tennessee totaling 3.9M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi and Tennessee
  • Manufacturing facilities located in North Carolina and Mississippi totaling 861k square feet with over 1,500 full-time employees producing approximately $900 million - $1 billion in sales of upholstered furniture3 Sutter Street Upholstery Factories located in North Carolina and Mississippi with over 1,400 FTE’s producing approximately $900 million to $1 Billion in sales of Upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Customer Service Lead provides support to Operations Manager/AGM/Director with leading, guiding and directing associates with minimal supervision, while ensuring that daily departmental goals are met through the Williams-Sonoma objectives in Safety, Service, Quality and Cost.

The Lead position is located in Arlington, TX.

You’ll be excited about this opportunity because you will....

• Lead continuous improvement and provide exceptional customer service to the stores and customers
• Handle all escalations and provide follow up, handle weekly incident reports, and customer surveys
• Train, direct, and lead a team of associates to achieve operational goals
• Work cooperatively with internal and external business partners and customers in accordance with the Company’s mission, vision, and values
• Help maintain a clean and safe work environment by communicating safety topics, conducting audits, and promoting awareness in all tasks
• Track productivity, coordinate team assignments and prioritize and control the workflow on the floor to ensure that deadlines are met
• Assist in leading daily start-up meetings, help communicate daily/weekly/goals, and share successes, opportunities for improvement and best practices with the team
• Share business information with teammates through floor presence, suggest improvements to current techniques
• Works cooperatively and harmoniously with supervisor, co-workers, and others
• Establish and promote hard work ethics through teamwork and collaboration with associates
• Research and resolve issues, provide feedback on productivity and quality related performance to teammates, peers, and manager by using departmental resources
• Assist Manager with planning and implementation or departmental standards and goals
• Keep work area safe, organized and clean according to general office practices and OSHA requirements daily
• Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
• Other duties as deemed necessary

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent
• At least 1-year proven customer service or call center work experience
• 12 months experience with warehouse management systems (HubWm, CCUI, SanFran, etc.)
• Excellent attendance and willingness to be part of a team – performing whatever duties are necessary
• MS Office Proficient: Outlook, Word, and Excel – Advanced Skills required
• Strong written and verbal communication skills necessary
• Strong decision making, time management, and organizational skills
• Ability to multitask, be a team player, and possess research skills
• Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
• Flexible to work overtime as required

We prefer some of these qualities as well….

• Experience working with store operations and store personnel on fulfillment of orders
• Prior experience with White Glove Home Delivery highly desirable

Review these physical requirements, as they play a major part in this role….

• Able to bend, reach, squat
• Must be able to walk, stand, bend, and lift throughout the day.
• Able to use computer for an extended period of time

​​​Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com

EOE