Job Duties:

• Analyzes information via inquiries and care center requests to determine causes of discrepancies or issues. And to effectively report and resolve any issues in a timely manner
• Systematically analyze and plan on a daily basis
• Work closely with Operations teams to ensure productive flow of work throughout the HUB
• Maintain and troubleshoot issues with high speed printing equipment
• Be sensitive to tight timelines and customer delivery commitments
• Train others on daily work assignments when needed
• Must have good attendance and be a team player
• Other duties as assigned

• Strong Communication and follow up skills
• Analytical and problem-solving skills
• Excellent communication skills (verbal and written)
• Strong computer skills (Microsoft Excel, Word and Outlook)
• Knowledge of WMS, AS400, and PKMS
• Ability to work a flexible schedule, overtime hours and weekends as needed
• Able to use computer for an extended period of time
• Perform various scheduled and unscheduled back-up procedures as required
• Print, sort and distribute system generated reports for all departments
• Understand reconciliation procedures and service goals
• Ability to balance multiple tasks
• Willingness to work as a team
• High School Diploma or GED
• Comfortable walking/standing 90% of the day
• Ability to operate RF equipment where needed
• Available to work overtime and flexible schedules
• Heavy lifting up to 65 pounds
• Ability to work with minimal supervision.