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Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Merchandise Processor
Merchandise Processor
Title:Merchandise Processor
Location:Claremont, NC


This position is responsible for the opening, inspecting and deluxing of DTC furniture. Duties include unloading newly received furniture, inventory control, opening and removal of all packaging materials, inspecting for quality assurance and repairing any minor dents, dings or scratches. The Deluxer will also be responsible for light furniture assembly, minor paperwork and substituting as a backup for the co-driver position (filling in on the home-delivery truck performing home delivery during sick and vacation periods).


  • Unload furniture from trailer and place in aisle locations using hand truck and four wheel dollies

  • Ensure proper documentation and system updates concerning inventory locations

  • Using provided paperwork, remove scheduled furniture from aisle locations and put into “prep” bays according to stop number

  • Gather tools, protective glove and box knife with clean blade

  • Ensure box and piece have no obvious damage

  • Verify piece by ensuring manufacturer carton label matches delivery documents

  • Cut furniture out of the cardboard or packaging

  • Cut and remove cardboard pieces to be stacked in recycling trailer and dispose of unusable materials in to trash bin

  • Assemble pieces requiring assembly (i.e. beds or tables)

  • Verify all necessary parts are present and notify supervisor of any problems for corrective actions

  • Inspect furniture and mark any blemishes, defects, scratches, dents or ding with tape

  • Performs repairs to furniture with marked blemishes, defects, scratches, dents or dings

  • Locate furniture to “Ready bay” in stop order to be loaded into straight truck

  • Verify paperwork for accuracy and communicate with supervisor

  • Perform end of day clean up, i.e. put away tools, dispose of used knife blades in blade box, dispose of trash, sweep area and secure work station


  • Work closely with management in the daily operations of the department

  • Work safely

  • Perform job duties up to standard

  • Lead by example, especially regarding work ethic and adherence to policies

  • Insure housekeeping is current throughout the area

  • Maintains an organized, clean and safe work area

  • Works harmoniously and cooperatively with others

  • Observes all safety and Company rules and regulations in the performance of duties

  • Other duties as assigned

  • Must be able to use body members to work, move and lift or carry heavy objects and materials up to 250 pounds individually and up to 500 pounds with assistance; must be able to push/pull up to 500 pounds with assistance.

  • While performing this job, the employee is regularly required to sit, use hands, arms, legs and back to handle, feel, assemble or lift objects of furniture, equipment, tools or controls.

  • Must possess good manual dexterity and mechanical ability. Lifting heights vary from floor/ground level, to waist level, to above the head.

  • High school diploma or general education degree (GED) or equivalent is required

  • Previous experience with furniture or household goods is desired

  • Experience operating a forklift a plus

  • Excellent communication and customer service skills a must

  • A valid state driver’s license is required

  • Strength and Agility Test required

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