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Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Clerk- DC-Hub Ops
Clerk- DC-Hub Ops
Title:Clerk- DC-Hub Ops
Location:Boston, MA
Williams-Sonoma, Inc. - Company Overview
Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.

We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.

  • Establish and promote hard work ethics through teamwork and collaboration with associates.
  • Promote Safety awareness and cultivate the safety culture throughout the company.
  • Research and analyze customer orders received from BMA furniture Hub.
  • Work with management and 3PL to drive customer experience.
  • Maintain high level of communication with store operations.
  • Maintain open RA report on daily/weekly basis in conjunction with customer service.
  • Provide disposition and create manifest for all returned units.
  • Create/manage custom orders for RTL and DTCS.
  • Manage daily UPS shipments.
  • Assist with Fidelitone check-in process and provide insight on how to decrease Returns errors.
  • Assist hub management with outbound/returns inspections reporting.
  • Work closely with internal partners at 3PL’s, DC’s Transportation, Care Centers, to communicate and resolve shipping delivery exceptions and close loop reverse logistics processes.
  • Prepare, maintain, and distribute various operational reports, verifying content and accuracy.
  • Compile other admin duties and contribute to auxiliary hub projects as needed.
  • Complete inbound, outbound, and return audits as required.
  • Other projects as assigned.
  • Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
  • Ability to multitask, and be extremely detailed on all written and verbal communications/documentation.
  • AS400 warehousing systems preferred.
  • Strong Microsoft Office Knowledge – especially Outlook, Excel.
  • Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner.
  • Ability to work full time schedule which may include nights, weekends, holidays, etc.
  • Excellent attendance, and willingness to be part of a team – performing what ever duties are necessary

  • High School Diploma or GED
  • 1 year experience in distribution, manufacturing or retail environment.
  • In lieu of distribution, manufacturing or retail experience, 5 years of progressive work experience.
  • Home delivery knowledge preferred.  

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.

At this time, we are not accepting referrals from third party recruiting agencies for this position.

This position is not eligible for visa sponsorship.

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