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Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Lead Customer Svc - DC
Lead Customer Svc - DC
Title:Lead Customer Svc - DC
Location:Claremont, NC

Primary Job Function/Duties

Lead person responsible for directing associates with priorities for customer needs in the Customer Service department. Responsible for ensuring the proper execution of daily scheduling needs of multiple customer orders through current systems in place and developing areas of communication to meet those needs appropriately.


Qualifications Include:


  • Must be Proficient with Excel, Word.

  • Must have strong leadership abilities to guide and direct associates in tasks and deadlines by communicating effectively

  • Basic understanding of transportation and logistics terminology and processes

  • Good people skills

  • Collaborate on other projects as needed.

  • Attend weekly calls with the Williams-Sonoma brands.

  • Ability to multi-task work load.

  • Work closely with other department associates regarding customer needs and deadlines

  • Good organizational skills. Able to prioritize

  • Able to view reports and prioritize customer needs and deadlines

  • Dependable to work Monday through Friday day schedule


    Minimum Qualifications

  • Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner.

  • 3-5 years administrative or clerical experience.

  • High School diploma

  • Outstanding organizational skills and attention to detail.

This opening is closed and is no longer accepting applications
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