About Williams-Sonoma DC - Arlington, TX

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2024, Williams-Sonoma was recognized as a Great Place to Work ® and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Admin Assistant II position is located in Arlington, TX.

You'll  be excited about this opportunity because you will.... 

• Create reports as requested by the departmental manager, conduct root cause analysis and summarize data pulled from various dashboards as needed to drive improvement
• Perform a variety of job functions using the following systems – MS Word, Excel Access and Outlook; Crystal Reports, QlikView, OMS, Yard View and PKMS.
• Conduct order research and compose professional email responses to all department inquires received
• Confirming customer delivery windows and expectations, following up to review delivery experience
• Answer and redirect incoming calls, ensure all department paperwork is completed accurately and daily
• Ability to coach and cross-train on all daily functions to help strengthen the team knowledge and awareness of proper processing of daily transactions
• Multitask and be extremely detailed while performing all tasks and reports
• Keep work area safe, organized and clean according to general warehousing/office practices and OSHA requirements daily
• Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics and quality standards
• Other duties as deemed necessary

Check out some of the required qualifications we are looking for in amazing candidates….

• High School diploma or equivalent
• Excellent attendance and willingness to be part of a team – performing whatever duties are necessary
• MS Office Proficient:  Outlook, PowerPoint, Access, Excel, PowerPoint (Intermediate to Advanced – must be able to demonstrate examples)
• Experience working with OMS, PKMS, QlikView, and Yard View
• Strong written and verbal communication skills necessary
• Ability to multitask using multiple systems to achieve on-in customer call resolution
• Superior organizational skills and dedication to completing daily workload/projects in a timely manner
• Works well without supervision and is willing to cross train other job functions as needed to support company goals
• Acquired/Demonstrated WSI product knowledge for all brands
• Proven leadership and critical thinking skills
• Flexible to work overtime as required
• Detailed oriented and comfortable working in fast-paced office environment

We prefer some of these qualities as well…

• Bilingual is a plus (English/Spanish)
• Preferred 2-year Associates Degree in Business Administration
• Preferred 2+ years call center/care center experience

Review these physical requirements, as they play a major part in this role…. 

• Able to bend, reach, squat, climb stairs/ladder

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE