STATUS: 1 Full-Time, Non-Exempt
SHIFT: Monday - Friday | 6:30am – 3:00pm

JOB SUMMARY:
This position provides instructions to associates responsible for the timely and accurate movement of merchandise either manually, conveyor or using lift equipment through the Williams-Sonoma Mail Order Facility. The HAL Exceptionist will focus on maintaining service, cost and quality across all brands utilizing associates, equipment and leadership skills to meet and exceed customer expectations. This person will also:

ESSENTIAL JOB FUNCTIONS:
Maintain the Hardlines Automation Lettering System (HAL)
Ensure Personalization associates are supported with HAL system daily (to include strong communication and customer service skills).
Handle all personalization customer service issues with Call Centers.
Assist the Sample Process Team with any technical needs
Works along with other associates in the performance of other PZ duties when not engaged in the above
Assist with the training process
Build SKU and Artwork templates for HAL.
Train operators on HAL.
Ensure that the HAL is operating properly.
Provide Technical support for Hardlines in the PZ Facilities.
Communicate potential problems with the PZ Team and help develop effective resolutions.
Possess strong computer skills to include Microsoft Office, PKMS, IPMS and Crystal Reporting.
Maintain acceptable punctuality and attendance record and a professional personal appearance and bearing
Continuously seeks process improvements and suggests changes to Operations Manager
Exhibits skills which demonstrate commitment to the Williams-Sonoma policies and principles
Understands departmental processes and instructs/trains associates in the processes
Plans/organizes daily work activities, distributes work activities and trains associates on proper equipment operations and housekeeping requirements. Monitors group work activities, assists with work related problems and maintains quality of completed work
Ensures production and quality standards are measured, understood and met
Drives the business by keeping the work in front of the associates. Keeps the work force focused on all tasks to be accomplished
Performs various departmental tasks along with other associates in the department (hands on leadership approach)
Always attempts to satisfy our internal and external customer’s demands
Maintains a well-organized departmental area
Communicates to Manager any decisions made concerning associates
Responsible for maintaining accurate daily production information
Expected to be flexible at all times and to be prepared to assist in other areas of the Distribution Center if necessary
Expected to effectively recognize and set priorities, and to plot a smooth flow of work to achieve Distribution Center goals
Ability to work overtime and flexible hours during busy seasons and peak
Ability to learn HAL, ALS (Automatic Lettering System – Softlines) and other PZ systems

MINIMUM QUALIFICATIONS:
High School diploma or equivalent highly recommended
Five (5) years highly proficient experience in MS Word, Excel, and Outlook
Strong knowledge of PKMS and Labor Management
Advanced knowledge of GravoStyle software, GravoTech Lasers and Engravers
Good understanding of digital artwork/lettering
Ability to balance multiple tasks
Excellent verbal and written communication skills
Excellent follow up skills
Outstanding organizational skills and attention to detail
Ability to work a flexible schedule and extra hours as needed

PREFERRED QUALIFICATIONS:
Experience in Hardlines Lasers and Engravers
Strong knowledge of digital artwork applications – Adobe Illustrator/Inkscape
Strong understanding of DTC order fulfillment process