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SUPPLY CHAIN
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Customer Service Admin Assist I
Customer Service Admin Assist I
Summary
Title:Customer Service Admin Assist I
ID:D0796, D0797
Location:Arlington, TX
Description

Williams-Sonoma, Inc.
Arlington, TX Distribution Center

 

Customer Service Admin Positions Available! Direct Hire!

1st Shift

***Ideal candidates for the position will have stable work history and experience working in Microsoft Office***

 

Our full-time associates enjoy the following benefits:

  • Full Health Benefits

  • Growth/Promotional Opportunities

  • 401K

  • Casual Dress Environment

  • 40% discount on most merchandise

  • Complimentary Onsite Fitness Center

  • Fun contests / reward and recognition programs

POSITION SUMMARY:

Working with operations management, leads, and team to provide daily operations to support at the Home Delivery HUB.

 

PRIMARY FUNCTIONS:

  • Run and scrub various reports to keep consistent inventory flow

  • Professional approach to all calls related to customer orders for all brands

  • Handle all AMS/AFS/FM calls as it pertains to scheduling and follow up on all in home repairs

  • Assist Operations Manager in all facets of operation

  • Work with management and 3PL to drive customer experience, along with dispatching of all

                     SPECIAL trucks on a daily

  • Detailed analysis of all customer exceptions including incidents and DM/DF

  • Research and Analyze orders for delivery for customer service opportunities

  • Day to day customer contact as it pertains to scheduling of deliveries, pickups, and /or furniture medic

  • Handles processing, scheduling and follow up on all HPO orders for DTX and concierge

  • Assist with escalated inbound and outbound calls

  • Keep work area safe, organized and clean according to general office practices and OSHA requirements daily

  • Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards

  • Other duties as deemed necessary

     

     

MINIMUM QUALIFICATIONS:

  • High School diploma or equivalent

  • Excellent attendance and willingness to be part of a team – performing whatever duties are necessary

  • 6 months combined work experience and demonstrated knowledge of all systems (i.e. HubWm, SanFran, PKMS, CCUI, etc.), or other equivalent systems

  • MS Office Proficient: Outlook, Word, and Excel (Intermediate to Advanced)

  • Ability to multitask using multiple systems to achieve one-in customer call resolution

  • Strong written and verbal communication skills necessary

  • Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner

  • Flexible to work overtime as required

     

    PREFERRED QUALIFICATIONS:

  • Prior customer service experience preferred

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