Williams-Sonoma, Inc.
Arlington, TX Distribution Center

Customer Service Admin Positions Available! Direct Hire!

1st Shift

***Ideal candidates for the position will have stable work history and experience working in Microsoft Office***

Our full-time associates enjoy the following benefits:

• Full Health Benefits

• Growth/Promotional Opportunities

• 401K

• Casual Dress Environment

• 40% discount on most merchandise

• Complimentary Onsite Fitness Center

• Fun contests / reward and recognition programs

POSITION SUMMARY:

Working with operations management, leads, and team to provide daily operations to support at the Home Delivery HUB.

PRIMARY FUNCTIONS:

• Run and scrub various reports to keep consistent inventory flow

• Professional approach to all calls related to customer orders for all brands

• Handle all AMS/AFS/FM calls as it pertains to scheduling and follow up on all in home repairs

• Assist Operations Manager in all facets of operation

• Work with management and 3PL to drive customer experience, along with dispatching of all

                     SPECIAL trucks on a daily

• Detailed analysis of all customer exceptions including incidents and DM/DF

• Research and Analyze orders for delivery for customer service opportunities

• Day to day customer contact as it pertains to scheduling of deliveries, pickups, and /or furniture medic

• Handles processing, scheduling and follow up on all HPO orders for DTX and concierge

• Assist with escalated inbound and outbound calls

• Keep work area safe, organized and clean according to general office practices and OSHA requirements daily

• Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards

• Other duties as deemed necessary

   

   

MINIMUM QUALIFICATIONS:

• High School diploma or equivalent

• Excellent attendance and willingness to be part of a team – performing whatever duties are necessary

• 6 months combined work experience and demonstrated knowledge of all systems (i.e. HubWm, SanFran, PKMS, CCUI, etc.), or other equivalent systems

• MS Office Proficient: Outlook, Word, and Excel (Intermediate to Advanced)

• Ability to multitask using multiple systems to achieve one-in customer call resolution

• Strong written and verbal communication skills necessary

• Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner

• Flexible to work overtime as required

   

  PREFERRED QUALIFICATIONS:

• Prior customer service experience preferred