Title: | DC Admin Customer Service 2nd Shift |
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ID: | 3293 |
Date Posted: | Oct 8, 2018 |
Date to Apply By: | N/A |
Reports To or Hiring Manager: | David Weitzel |
Department: | 540768 |
Shift: | 2 |
Grade Level: | 6 |
Employment Type: | Full Time Non-Exempt |
Location: | Braselton, GA |
Proposed Salary Range: | N/A |
About Williams-Sonoma, Inc.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
The Dish:
Our Southeast Distribution Center is seeking to add a DC Admin Assistant with a focus on teamwork and customer service to our menu.
The Distribution Center opened in April 2016 and is still adding new team members as we grow.
We handle mostly furniture at this location and operate a Home Delivery Team out of the facility as well
The position is non-exempt, 2nd Shift Monday-Thursday 4PM-2:30AM
Appetizers:
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High School Diploma or GED
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Must be familiar with RF and AS400 Systems
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Comfortable walking/standing 90% of the day
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Certified to operate an Order Picker, Reach Truck (Raymond Brand)
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Comfortable elevating on an order picker 5 stories up
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Strong computer skills (Microsoft Excel, Word and Outlook)
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Knowledge of basic math (addition and subtraction)
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Ability to operate RF equipment where needed
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Excellent communication skills (verbal and written)
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Available to work overtime and flexible schedules
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Heavy lifting up to 75 pounds
- Ability to work with minimal supervision
- 2-4 years work experience in computer operations; experience in trouble-shooting hardware
- Strong Communication and Follow-Up Skills
- Strong grasp of PKMS and understanding of the waving structure
- Analytical and problem solving skills
- PC skills to include proficiency in Microsoft Office
- • Knowledge of WMS, AS400, and PKMS
- • Ability to work a flexible schedule, overtime hours and weekends as needed
- • Able to use computer for an extended period of time
- • Perform various scheduled and unscheduled back-up procedures as required
- • Print, sort and distribute system generated reports for all departments
- • Understanding of distribution center work flow
- • Understand reconciliation procedures and service goals
- • Ability to balance multiple tasks
- • Willingness to work as a team
- • Must be able to maintain and trouble-shoot problems with high speed printers
Main Ingredients:
- Customer Service Focused: We are nothing without our Customers
- Safety minded track record
- Ability to execute system inquiries OMS & WMS. Components of WMS functionality include PK Allocate (manages all components of customers order across all DC’s) and PKMS (manages components of a customer order inside a particular DC)
- Ability to analyze information via inquiries and care center requests to determine causes of discrepancies or issues. And to effectively report and resolve any issues in a timely manner
- Systematically analyze, plan and select orders to be processed in the DC on a daily basis
- Work closely with Operations teams to ensure productive flow of work throughout the DC
- Use high speed printers to produce collates (packing slips) for each wave that is released
- Maintain and troubleshoot issues with high speed printing equipment
- Be sensitive to tight timelines and customer delivery commitments
- Train others on daily work assignments when needed
- Must have good attendance and be a team player
- Other duties as assigned
Desserts (we will bring these):
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Competitive Salary
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Paid Time Off
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Vacation
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401K
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Medical, Dental, & Vision
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Life Insurance
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Short-Term and Long-Term Disability
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EAP
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Legal Shield
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Gym (that's right, we have a gym!)
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Bulk buying discount pass on program
Oh, and did we mention....a generous shopping discount on all our brands (Williams-Sonoma, Pottery Barn, Mark & Graham, Rejuvenation, and West Elm)