Customer Service (Router) (Denver)
Summary
Title: | Customer Service (Router) (Denver) |
---|---|
ID: | RW1968 |
Date Posted: | Apr 24, 2017 |
Date to Apply By: | N/A |
Reports To or Hiring Manager: | Bradley Smith |
Department: | 486269 |
Shift: | Mon-Fri 7am-3:3pm |
Grade Level: | 6 |
Employment Type: | Full Time Non-Exempt |
Location: | Denver, CO |
Proposed Salary Range: | N/A |
Description
Position Summary
The Administrative Assistant will provide daily operations to support the In-Source Operations Manager at the Home Delivery HUB and will be responsible for routing all scheduled in home deliveries. The Administrative Assistant I is responsible for ensuring the proper execution of daily routing needs. The Admin will assist in special projects and be responsible for the daily management of multiple intra-company databases.
Primary Functions
- Mon-Fri 7AM-330PM with alternate
- Strategically and geographically route all scheduled in home delivery orders that are scheduled by CSC associates.
- Collect data in regards to territory volume and using that data to provide feedback and suggestions to call center management in relation to frequency in the area
- Run daily forecast reports
- Run and print Daily Driver Manifests
- Send contractors their assigned routes each day
- Coordinate and route all retail floor set deliveries
- Take on and own any other tasks assigned by HUB manager
- Train others on daily work assignments when needed
- Must have good attendance and be a team player
Minimum Qualifications
- High School Diploma or GED
- Ability to multi-task using multiple systems
- Intermediate to Advanced Microsoft Office Knowledge-Outlook, Excel, and Word
- Be extremely detailed oriented while working with an unwavering sense of urgency
- Be clear and concise in all verbal and written communication
- 6 months HubWN and PKMS experience
- 6 months TPM experience
- 6 months CCUI experience
- 6 months SANFRAN experience
- Demonstrated skills in planning and prioritizing assigned tasks; adhere to completing customer inquiries within established time frames
- Demonstrated problem solving skills including ability to research complex customer inquiries
- Demonstrated excellent attendance and willingness to be part of a team-performing whatever duties are necessary
- 6 months - 1-year call center experience required
This opening is closed and is no longer accepting applications