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Supply Chain

Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.

 
Openings >> Customer Service (Router) (Denver)
Customer Service (Router) (Denver)
Summary
Title:Customer Service (Router) (Denver)
ID:RW1968
Location:Denver, CO
Description

Position Summary
The Administrative Assistant will provide daily operations to support the In-Source Operations Manager at the Home Delivery HUB and will be responsible for routing all scheduled in home deliveries. The Administrative Assistant I is responsible for ensuring the proper execution of daily routing needs. The Admin will assist in special projects and be responsible for the daily management of multiple intra-company databases.

Primary Functions

  • Mon-Fri 7AM-330PM with alternate
  • Strategically and geographically route all scheduled in home delivery orders that are scheduled by CSC associates.
  • Collect data in regards to territory volume and using that data to provide feedback and suggestions to call center management in relation to frequency in the area
  • Run daily forecast reports
  • Run and print Daily Driver Manifests
  • Send contractors their assigned routes each day
  • Coordinate and route all retail floor set deliveries
  • Take on and own any other tasks assigned by HUB manager
  • Train others on daily work assignments when needed
  • Must have good attendance and be a team player

Minimum Qualifications

  • High School Diploma or GED
  • Ability to multi-task using multiple systems
  • Intermediate to Advanced Microsoft Office Knowledge-Outlook, Excel, and Word
  • Be extremely detailed oriented while working with an unwavering sense of urgency
  • Be clear and concise in all verbal and written communication
  • 6 months HubWN and PKMS experience
  • 6 months TPM experience
  • 6 months CCUI experience
  • 6 months SANFRAN experience
  • Demonstrated skills in planning and prioritizing assigned tasks; adhere to completing customer inquiries within established time frames
  • Demonstrated problem solving skills including ability to research complex customer inquiries
  • Demonstrated excellent attendance and willingness to be part of a team-performing whatever duties are necessary
  • 6 months - 1-year call center experience required

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