About Williams-Sonoma - Claremont, NC

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2024, Williams-Sonoma was recognized as a Great Place to Work ® and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Sewing Quality Supervisor position is located in Claremont, NC.

You’ll be excited about this opportunity because you will....

• Understand and convey Key Performance Indicators (KPI), as well as understanding the downstream consequences of missed KPIs
• Provide onboarding and on the job training to associates
• Utilize Williams-Sonoma's Mission, Vision, and Values to lead daily activities, including managing a team of associates on daily activities.
• Use Microsoft Office programs to create reports, analyze and generate communications to management.
• Support the Operations Manager with determining staffing levels for departmental functions.
• Share business information with teammates through floor presence and effective verbal and written communication.
• Promote safety awareness and cultivate the safety culture throughout the company. Ensure the maintaining of a clean and safe work environment; communicate safety topics and conduct safety audits.
• Ensure availability of materials (supplies) and resources to all associates in the team, so that they can perform their duties with maximum efficiency and minimal downtime.
• Control and maintain steady workflow on the floor by ensuring all functions within the department are staffed with adequate headcount - partner with Operations Manager and assign and transfer associates around by skill set to balance the flow if necessary.
• Ensure downtime issues including systematic and mechanical are addressed as soon as they arise through the correct channels.
• Track productivity, research, and resolve issues, provide feedback on productivity and quality related performance to associates, peers and Operations Managers by using departmental resources.
• Adopt and endorse continuous improvement concepts where applicable.
• Assist in root cause analysis on issues pertaining to safety, service, quality, cost.
• Understand how to identify and build peer talent.

Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business.

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or equivalent.
• At least 5 years of experience in a leadership position. 
• Understanding of Systems, with proven experience interacting with relevant systems and adopting a data-driven approach.

We prefer some of these qualities as well….

• Excellent analytical skills and leadership capabilities including ability to train QA inspectors and drive the performance of leads.
• Experience with Microsoft Office Suite, especially Excel.
• Excellent verbal and written communication skills.
• Ability to lead from the front lines and be hands on.

Review these physical requirements, as they play a major part in this role….

• Ability to lift 20 lbs. regularly occasionally up to 50 lbs.
• Ability to stand for long periods of time.

EOE