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Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> GOM- Personalization
GOM- Personalization
Title:GOM- Personalization
Location:Olive Branch, MS


The General Operations Manager maintains full operational responsibility for all Distribution/Manufacturing and transportation operations. They must provide solid leadership, coaching, direction, and resources to build a team capable of executing and delivering service and cost for both tactical and strategic initiatives.



Must exhibit exceptional leadership skills and possess the following:

  • Experience in a fast paced, dynamic distribution/manufacturing environment is required
  • A people centered focus in all decisions and actions
  • Ability to stay ahead of a 20% year over year growth rate
  • A strong internal and external customer commitment
  • Consistency and reliability in distribution processes
  • Superior communication and interpersonal skills; ability to build relationships at multiple levels in order to work cross organizationally toward solutions and excellent leadership and consensus building skills
  • Ability to drive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping, and safety
  • Responsible for achieving efficiency and production objectives consistent with quality requirements
  • Ability to motivate a team to work together in the most efficient manner
  • Ability to develop, monitor and achieve financial plans and budgets
  • Manage projects under aggressive time and dollar constraints
  • Operate in a manner that ensures peak productivity and corporate profitability
  • Manage and develop systems, processes, and procedures to maintain inventory accuracy
  • Proficient in WMS systems and how they relate to inventory control and accuracy



  • Bachelor’s degree in Business, Logistics, Engineering, or related area.
  • Minimum of 6 years management experience (minimum of 10 years management experience in lieu of degree) with a progressive track record of increasing responsibility in distribution, logistics or manufacturing environment.
  • Proven proficient knowledge of Microsoft Office applications (Excel, Access, PowerPoint, Microsoft Projects, etc.)
  • Exceptional ability to deliver engaging, informative, well-organized presentations to all levels
  • MBA preferred.



  • Coaching skills/developmental planning skills
  • Detailed knowledge of distribution operations
  • Comprehensive knowledge of manufacturing and distribution principles, practices, and methods
  • Budgeting and financial knowledge and skills
  • Disciplined leadership style and approach
  • Analytical problem solver
  • Strong communication and facilitation skills
  • Demonstrate influential leadership skills
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