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Supply Chain

Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.

 
Openings >> Customer Service Coordinator I
Customer Service Coordinator I
Summary
Title:Customer Service Coordinator I
ID:2311
Location:Arlington, TX
Description

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Arlington, TX Distribution Center

Full-Time Customer Service Coordinator I
Tuesday – Friday; 9am – 5:30pm & Saturday; 8am – 4:30pm

Our full-time associates enjoy the following benefits:

· Starting wage between $12.00 - $13.00

· Growth / Promotional Opportunities

· 40% discount on most merchandise for all brands

· Complimentary Onsite Fitness Center

· Medical, Dental, & Vision Insurance

· Flexible Spending Accounts

· 401K

· Short-Term and Long-Term Disability

· Casual Dress Environment

  • Fun contests / reward and recognition programs

Position Summary: The Home Delivery Customer Service Coordinator I will provide daily operations to support the In-source Operations Manager at the Home Delivery HUB.  The Home Delivery Customer Service Coordinator I is responsible for ensuring the proper execution of daily scheduling needs of multiple customer orders by in-bound and out-bound calls.

Primary Functions:

  • Perform all scheduling functions for 3 Williams-Sonoma Hubs
  • Professional approach to all outbound/inbound calls related to customer orders for all brands
  • Confirming customer delivery windows within the system as well as customer contacts
  • Ability to handle large call volume daily while maintaining quality focus on each call.
  • Utilize WSI's Mission, Vision, and Values to govern daily activities, including guidance to other associates
  • Works safely and complies with all established safety rules and practices
  • Cleans and maintains the area and equipment
  • Ad hoc duties as needed

Minimum Qualifications:

  • High School diploma or equivalent
  • Ability to multitask, and be extremely detailed on all written and verbal communications/documentation.
  • HubWm knowledge necessary - TPM (or equivalent information systems) knowledge preferred.
  • Strong Microsoft Office Knowledge - especially Outlook, Excel.
  • Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner. 
  • Excellent attendance and willingness to be part of a team - performing whatever duties are necessary. 
  • Prior customer service experience preferred.

Williams-Sonoma, Inc. Company Overview:

Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams' single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams-Sonoma, Pottery Barn and West Elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.


We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
This position is not eligible for visa sponsorship.

This opening is closed and is no longer accepting applications
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