Operations Manager - B (Delivery Professional)
Summary
| Title: | Operations Manager - B (Delivery Professional) |
|---|---|
| ID: | 328651323 |
| Date Posted: | Sep 13, 2022 |
| Date to Apply By: | N/A |
| Reports To or Hiring Manager: | Chiquita Saulsberry |
| Department: | B2B - 4154 |
| Shift: | Monday - Friday (Days) |
| Grade Level: | 18 |
| Employment Type: | Full Time Exempt |
| Location: | Fontana, CA |
| Proposed Salary Range: | N/A |
Description
About Williams Sonoma
Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma. Pottery Barn and West Elm.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.
Williams-Sonoma, Inc Supply Chain Overview
In 2021, recognized as a Great Place to Work®, an honor which reflects that we are truly a people-first organization. Our operation includes:
- 3300 full-time associates across Supply Chain
- 9 large Furniture Distribution Centers located in Los Angeles, Dallas, Atlanta, and Newark totaling 7.5 million square feet
- 38 delivery hubs in cities larger than 750,000 in population
- 3 small package ecommerce Distribution Centers located in Memphis, TN and Olive Branch, MS totaling 3 million sq ft, consisting of 1200 full-time associates and 5000 seasonal/temporary associates
- 4 Sutter Street Upholstery Factories located in North Carolina, Mississippi, and California with over 1,400 FTE’s producing approximately $900 million to $1 Billion in sales of Upholstered furniture
- Transportation Department for Ocean, Air, Trucking and Rail consisting of over 45 transportation professionals located in Memphis, TN
- 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey
Operations Manager - B excels in making a great first impression to build lasting relationships. Their priority is to create a seamless experience for large and strategic business accounts – sports and entertainment, hospitality, restaurants, and residential properties. This individual balances customer-facing relationships with internal team members to support order progress leading up to delivery day. Prior to install, the Delivery Supervisor will assist local delivery facilities in auditing and prepping product to achieve maximum inventory accuracy. During installation, this individual will be onsite to ensure all aspects of delivery exceeds client’s needs in the moment. They can read and simulate floor plans, direct traffic amongst a delivery team as well as document signatures and pictures to confirm delivery completion. The person in this role is organized, self-disciplined, and can effectively communicate inside and outside the organization. They must also be comfortable with light lifting and have a flexible travel schedule.
ESSENTIAL FUNCTIONS:
- Support large and strategic B2B projects, requiring supervision and coordination
- Performs site surveys prior to install, confirm area is clear/no construction/ready to receive
- Supports product audits at delivery hub, 24-48 hours prior to install date
- Attends internal and client facing calls to align expectations for install day
- Attends installs to direct drivers to mirror the floor plan requested, conduct walk through with client and provide install recap – photos, signatures, callouts.
- Actively working B2B Hub Inventory to clear aged orders
- Deliver scorecards to evaluate delivery hub performance (delivery and handling) and B2B Coordinator performance (tracking and scheduling)
- Assist in research, and provide recommendations
- Onsite contact for B2B logistics, customers, and AE
- Drive continuous improvement and customer service
- Keep work area safe, organized, and clean according to general office practices and OSHA requirements daily, as needed and required
- Utilize Williams-Sonoma’s Mission, Vision, and Values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
- Other duties as deemed necessary
MINIMUM QUALIFICATIONS:
- High school diploma, GED, equivalent
- Must have strong knowledge and working relationships in customer service and supply chain operations
- A Bachelor's degree or 1-2 years of relevant leadership experience in distribution management and/or design and delivery consultation
- Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
- Availability for up to 50%-80% travel required to engage with delivery operations and attend delivery installs
- Must be highly organized and process oriented
- Positive attitude, strong work ethic, ability to work under pressure
- Ability to complete multiple tasks consistently and on time
- Ability to influence and motivate teams remotely across multiple locations
- Ability to lift product up to 40lbs or physically exert themselves to stage product
- Warehouse Management System experience
- Ability to adapt and change processes to keep pace with the evolving business requirements
- Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint
PREFERRED QUALIFICATIONS:
- Bachelors or master’s degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering or related field is strongly preferred
- 3+ years of management experience in a store or distribution environment
- Exposure to furniture distribution and/or big box distribution is a plus
- Solid understanding of Safety and OSHA standards
- Exceptional organizational and time management skills to successfully respond to urgent situations.
- Six Sigma/lean experience preferably in a distribution/warehouse environment
- Bilingual in Spanish is a plus
Our company benefits are second to none in the industry….
- Generous discount on all Williams-Sonoma, Inc. brand products
- 401(k) plan and other investment opportunities
- Paid vacations, holidays, Employee Assistance Programs, Time Off to Volunteer & Matching Gifts Community Service Program
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
- For more information on our benefits offerings, please visit MyWSIBenefits.com
EOE
IND-TX
This opening is closed and is no longer accepting applications
