Customer Care (Hub Cust Svc II-DC)
Summary
| Title: | Customer Care (Hub Cust Svc II-DC) |
|---|---|
| ID: | 32343 |
| Date Posted: | N/A |
| Date to Apply By: | N/A |
| Reports To or Hiring Manager: | Brad Balevic |
| Department: | 674318 |
| Shift: | 1 |
| Grade Level: | 7 |
| Employment Type: | Full Time Non-Exempt |
| Location: | Claremont, NC |
| Proposed Salary Range: | N/A |
Description
POSITION SUMMARY:
- Work in a fast-paced call center environment
- Scheduling and assisting customers with home delivery of their order(s)
PRIMARY FUNCTIONS:
- Handle high-volume of inbound and outbound calls
- Provide support in other call-center/customer service capacities
- Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience
- Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed
- Accurately maintain and update order tracking systems, appropriately documenting all transactions and pertinent interactions
MINIMUM QUALIFICATIONS:
-
High School Diploma.
- Detail oriented with ability to multi-task and problem solve in order to effectively deal with internal and external customers
- Strong telephone etiquette and written/verbal communication skills
- Must possess a positive and upbeat personality with a desire to deliver outstanding customer service
- Must be able to communicate with many customers each day, maintaining composure under workload and pressure
- Computer literate with working knowledge of MS Excel and Outlook
- Dependable
This opening is closed and is no longer accepting applications
