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Supply Chain

Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.

 
Openings >> Customer Service Lead
Customer Service Lead
Summary
Title:Customer Service Lead
ID:2443
Location:Arlington, TX
Description

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Arlington, TX Distribution Center
Full-Time Customer Service Lead

Our full-time associates enjoy the following benefits:

  • Growth / Promotional Opportunities
  • Full Health Benefits
  • 401K
  • Casual Dress Environment
  • 40% discount on most merchandise
  • Complimentary Onsite Fitness Center
  • Fun contests / reward and recognition programs


PRIMARY FUNCTIONS:

  • Establish and promote hard work ethics through teamwork and collaboration with associates.
  • Utilize Williams Sonoma’s Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
  • Solicit opinions of team members on departmental operations to maximize productivity and quality objectives.
  • Share business information with teammates through floor presence, suggest improvements to current techniques.
  • Promote safety awareness and cultivate the safety culture through the company.  Maintain a clean and safe work environment by communicating safety topics and conducting safety audits.
  • Works cooperatively and harmoniously with supervisor, co-workers, and others.
  • Train and direct a team of associates to achieve departmental and division production goals to provide customers with the ultimate delivery experience.
  • Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met.
  • Track productivity, research and resolve issues, provide feedback on productivity and quality related performance to teammates, peers and manager by using departmental resources.
  • Coordinate team assignments by balancing resources as the volume requires.
  • Provide training, productivity reporting, and feedback to any errors made by staff daily.
  • Daily start-up meeting and communication of daily/weekly goals for department.
  • Lead of the Dallas Call and Scheduling center shift 8:30a-5:00p Monday-Friday.
  • Work with the Ops Manager for specific service metrics related to safety, service, quality and cost.
  • Lead continuous improvement and provide exceptional customer service to the stores and customers
  • Lead staffs to ensure effectiveness and productivity metrics are met.
  • Lead and guide to associates in the department, keeping Williams Sonoma’s mission, vision and values in mind. Handle all escalations and provide follow up, handle weekly incident reports, and customer surveys.

                               

MINIMUM QUALIFICATIONS:

  • High school diploma or equivalent and 1 year of experience in distribution, manufacturing or retail environment.  In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience.
  • 1 year of experience working with a warehouse management system.
  • 1 year of experience working with MS word, Excel, and Outlook.
  • Ability to multitask and be extremely detailed while performing all tasks and reports.
  • Strong written and verbal communication skills are a must.
  • Must have strong customer service and soft skills.
  • Ability to adapt and change processes to keep pace with evolving business requirements.
  • Strong technical skills included but not limited to Microsoft Access, Excel, Word, PowerPoint, and WMS systems.
  • Must be able to learn multiple concepts quickly, and multi task on a regular basis.
  • Experience working with store operations and store personnel on fulfillment of orders.  
Williams-Sonoma, Inc. Company Overview:
Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.

We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.


Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
This position is not eligible for visa sponsorship.
This opening is closed and is no longer accepting applications
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