PRIMARY FUNCTIONS:

• Establish and promote hard work ethics through teamwork and collaboration with associates.
• Utilize Williams Sonoma’s Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
• Solicit opinions of team members on departmental operations to maximize productivity and quality objectives.
• Share business information with teammates through floor presence, suggest improvements to current techniques.
• Promote safety awareness and cultivate the safety culture through the company.  Maintain a clean and safe work environment by communicating safety topics and conducting safety audits.
• Works cooperatively and harmoniously with manager, co-workers, and others.
• Train and direct a team of associates to achieve departmental and division production goals to provide customers with the ultimate delivery experience.
• Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met.
• Track productivity, research and resolve issues, provide feedback on productivity and quality related performance to teammates, peers and manager by using departmental resources.
• Coordinate team assignments by balancing resources as the volume requires.
• Provide training, productivity reporting, and feedback to any errors made by staff daily.
• Daily start-up meeting and communication of daily/weekly goals for department.
• Work with the Ops Manager for specific service metrics related to safety, service, quality and cost.
• Lead continuous improvement and provide exceptional customer service to the stores and customers
• Lead staffs to ensure effectiveness and productivity metrics are met.
• Handle all escalations and provide follow up, handle weekly incident reports, and customer surveys.        
• Work closely with management in the daily operations for the department.                                                       
• Close loads in PKMS/HUBWM and minimize revenue recognition percentage.                                          
• Coordinate team assignments by balancing resources as the volume requires.                                 
• Track delivery productivity, research and resolve issues, provide feedback on productivity and quality related performance to teammates, peers and manager by using departmental resources.                                       
• Other projects as assigned. 

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent and 1 year of experience in distribution, manufacturing or retail environment.  In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience.
• 2 years of experience working with a warehouse management system.
• Proficiency in working with MS Word, Excel, PowerPoint, Access and Outlook.
• Ability to multitask and be extremely detailed while performing all tasks and reports.
• Strong written and verbal communication skills are a must.                                                                  
• Excellent attendance.                                                      
• Ability to lift to 75 pounds with or without accommodation.
• 1-year forklift experience

PREFERRED QUALIFICATIONS:

• College or certificate in logistics, distribution or manufacturing
• 4 years of supervisory experience in distribution or manufacturing environment
• 2 years’ experience working knowledge of MS Access