Customer Service Coordinator
Summary
| Title: | Customer Service Coordinator |
|---|---|
| ID: | 1511 |
| Date Posted: | Nov 7, 2016 |
| Date to Apply By: | N/A |
| Reports To or Hiring Manager: | Shay Northup |
| Department: | 486255 |
| Shift: | Monday-Friday; 8:00am-4:30pm |
| Grade Level: | 5 |
| Employment Type: | Full Time Non-Exempt |
| Location: | Columbus, OH |
| Proposed Salary Range: | N/A |
Description
Williams-Sonoma, Inc. - Company Overview
Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.
We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.
Position Overview:
MINIMUM QUALIFICATIONS:
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
At this time, we are not accepting referrals from third party recruiting agencies for this position.
This position is not eligible for visa sponsorship.
Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.
We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.
Position Overview:
- Work in a fast paced, call center environment.
- Scheduling and assisting customers with home delivery or their order(s).
- Handle all escalations during in home delivery and coordinate solutions through drivers, in-house teams, and third party affiliates.
- Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world class customer service experience.
- Accurately maintain and update order trading systems appropriately documenting all transactions and pertinent interactions.
MINIMUM QUALIFICATIONS:
- Interview required as part or selection process.
- Detail oriented with ability to multi task and problem solve in order to effectively deal with internal and external customers.
- Strong telephone etiquette and written/verbal communication skills.
- Must possess a positive and upbeat personality with a desire to deliver outstanding customer service.
- Must be able to communicate to customers each day, maintaining composure under workload and pressure.
- Computer literate with working knowledge of MS Excel and Outlook as well as all internal scheduling and inventory systems.
- Availability to work a full time schedule including nights and weekends and holidays, and when needed, mandatory overtime.
- 2 years work equivalent or service experience in warehouse or distribution environment.
- Experience in ''white glove delivery" preferred.
- Intermediate computer knowledge- Word, Excel Outlook.Good analytical skills.
- Strong and effective verbal and written communication skills.
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
At this time, we are not accepting referrals from third party recruiting agencies for this position.
This position is not eligible for visa sponsorship.
Nearest Major Market: New Jersey
Job Segment: Call Center, Scheduler, Customer Service, Sales, Administrative
This opening is closed and is no longer accepting applications
