QA Lead - Mark and Graham
Summary
Title: | QA Lead - Mark and Graham |
---|---|
ID: | SC1283 |
Date Posted: | Feb 24, 2020 |
Date to Apply By: | N/A |
Reports To or Hiring Manager: | Martin Cain |
Department: | 486257 |
Shift: | Monday - Tuesday; 7:00am - 3:30pm |
Grade Level: | 8 |
Employment Type: | PT Non-Exempt |
Location: | Memphis, TN |
Proposed Salary Range: | N/A |
Description
STATUS: 1 Part-Time, Non-Exempt
SHIFT: Monday - Tuesday; 7:00am - 3:30pm
PRIMARY JOB FUNCTIONS/DUTIES: With minimal supervision, supports Operations Manager/General Operations Manager by guiding and coaching a group of associates meet departmental goals in Safety, Service, Quality and Cost.
DUTIES AND RESPONSIBILITIES
COMPETENCIES:
MINIMUM QUALIFICATIONS:
SHIFT: Monday - Tuesday; 7:00am - 3:30pm
PRIMARY JOB FUNCTIONS/DUTIES: With minimal supervision, supports Operations Manager/General Operations Manager by guiding and coaching a group of associates meet departmental goals in Safety, Service, Quality and Cost.
DUTIES AND RESPONSIBILITIES
- Understand and convey Key Performance Indicators
- Ability to lift 20 lbs.
- Ability to stand for long periods of time
- Provide onboarding and on the job training to all associates
- Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates on daily activities
- Use Microsoft Office programs to create reports and generate communications to management
- Work to support the Operations Manager plan to staff departmental functions
- Share business information with teammates through floor presence and effective verbal and written communication
- Promote safety awareness and cultivate the safety culture throughout the company. Adopt the 5S philosophy for maintaining a clean and safe work environment; communicate safety topics and conduct safety audits
- Ensure availability of materials (supplies) and resources to all associates in the team, so that they can perform their duties with maximum efficiency and minimal downtime.
- Control and maintain steady workflow on the floor by ensuring all functions within the department are staffed with adequate headcount - partner with Operations Manager and move associates around by skillset to balance the flow if necessary
- Ensure downtime issues including systematic and mechanical are addressed as soon as they arise through the correct channels
- Track productivity, research and resolve issues, provide feedback on productivity and quality related performance to associates, peers and Operations Managers by using departmental resources
- Adopt and endorse continuous improvement concepts where applicable
- Basic understanding of DTC process of Supply Chain management
- Be able to function multiple powered industrial trucks
- Assist in root cause analysis on issues pertaining to safety, service, quality, cost
- Understand how to identify and build peer talent
- In conjunction with manager write and have performance conversations
- Develop and implement solutions to address workflow and efficiency issues
- Demonstrate knowledge of basic Inventory control principals
- Understand waving process in terms of process development
- Coordinate projects and associated timelines
- Understand downstream consequences of missed Key Performance Indicators
- Perform other duties as assigned
COMPETENCIES:
- Technical Learning
- Action Oriented
- Problem Solving
- Service Mindset
- Dealing with Ambiguity
MINIMUM QUALIFICATIONS:
- 5 years of relevant work experience in supply chain or retail
- Systems savviness, with proven experience interacting with relevant systems and adopting a data-driven approach
- Experience with Microsoft Office Suite, especially Excel
- Excellent verbal and written communication skills
- Ability to lead from the frontlines and be hands on (job has very little desk time)
This opening is closed and is no longer accepting applications