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SUPPLY CHAIN
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> QA Lead - Mark and Graham
QA Lead - Mark and Graham
Summary
Title:QA Lead - Mark and Graham
ID:SC1283
Location:Memphis, TN
Description
STATUS: 1 Part-Time, Non-Exempt
SHIFT: Monday - Tuesday; 7:00am - 3:30pm


PRIMARY JOB FUNCTIONS/DUTIES: With minimal supervision, supports Operations Manager/General Operations Manager by guiding and coaching a group of associates meet departmental goals in Safety, Service, Quality and Cost.

DUTIES AND RESPONSIBILITIES
  • Understand and convey Key Performance Indicators
  • Ability to lift 20 lbs.
  • Ability to stand for long periods of time
  • Provide onboarding and on the job training to all associates
  • Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates on daily activities
  • Use Microsoft Office programs to create reports and generate communications to management
  • Work to support the Operations Manager plan to staff departmental functions
  • Share business information with teammates through floor presence and effective verbal and written communication
  • Promote safety awareness and cultivate the safety culture throughout the company. Adopt the 5S philosophy for maintaining a clean and safe work environment; communicate safety topics and conduct safety audits
  • Ensure availability of materials (supplies) and resources to all associates in the team, so that they can perform their duties with maximum efficiency and minimal downtime.
  • Control and maintain steady workflow on the floor by ensuring all functions within the department are staffed with adequate headcount - partner with Operations Manager and move associates around by skillset to balance the flow if necessary
  • Ensure downtime issues including systematic and mechanical are addressed as soon as they arise through the correct channels
  • Track productivity, research and resolve issues, provide feedback on productivity and quality related performance to associates, peers and Operations Managers by using departmental resources
  • Adopt and endorse continuous improvement concepts where applicable
  • Basic understanding of DTC process of Supply Chain management
  • Be able to function multiple powered industrial trucks
  • Assist in root cause analysis on issues pertaining to safety, service, quality, cost
  • Understand how to identify and build peer talent
  • In conjunction with manager write and have performance conversations
  • Develop and implement solutions to address workflow and efficiency issues
  • Demonstrate knowledge of basic Inventory control principals
  • Understand waving process in terms of process development
  • Coordinate projects and associated timelines
  • Understand downstream consequences of missed Key Performance Indicators
  • Perform other duties as assigned

COMPETENCIES:
  • Technical Learning
  • Action Oriented
  • Problem Solving
  • Service Mindset
  • Dealing with Ambiguity

MINIMUM QUALIFICATIONS:
  • 5 years of relevant work experience in supply chain or retail
  • Systems savviness, with proven experience interacting with relevant systems and adopting a data-driven approach
  • Experience with Microsoft Office Suite, especially Excel
  • Excellent verbal and written communication skills
  • Ability to lead from the frontlines and be hands on (job has very little desk time)
IND-MS
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