Title: | Senior Lead |
---|---|
ID: | 3032 |
Date Posted: | Jan 20, 2018 |
Date to Apply By: | N/A |
Reports To or Hiring Manager: | N/A |
Department: | N/A |
Shift: | Varies |
Grade Level: | N/A |
Employment Type: | Full Time Non-Exempt |
Location: | Olive Branch, MS |
Proposed Salary Range: | N/A |
Senior Lead
$25.00 per hour
Williams-Sonoma, Inc. Company Overview:
Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. In 1956, our founder, Chuck Williams, turned a passion for cooking and eating with friends into a small business with a big idea. He opened a store in Sonoma, California, to sell the French cookware that intrigued him while visiting Europe but that could not be found in America. Chuck's business, which set a standard for customer service, took off and helped fuel a revolution in American cooking and entertaining that continues today. In the decades that followed, the quality of our products, our ability to identify new opportunities in the market and our people-first approach to business have facilitated our expansion beyond the kitchen into nearly every area of the home. Additionally, by embracing new technologies and customer-engagement strategies as they emerge, we are able to continually refine our best-in-class approach to multi-channel retailing. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East. Our products are also available to customers through our catalogs and online worldwide.
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.
This position is not eligible for visa sponsorship.
PRIMARY JOB FUNCTIONS/DUTIES:
With minimal supervision, supports Operations Manager/General Operations Manager by guiding and coaching a group of associates meet departmental goals in Safety, Service, Quality and Cost.
DUTIES AND RESPONSIBILITIES
- Understand and convey Key Performance Indicators
- Ability to lift 20 lbs.
- Ability to stand for long periods of time
- Provide onboarding and on the job training to all associates
- Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates on daily activities
- Use Microsoft Office programs to create reports and generate communications to management
- Work to support the Operations Manager plan to staff departmental functions
- Share business information with teammates through floor presence and effective verbal and written communication
- Promote safety awareness and cultivate the safety culture throughout the company. Adopt the 5S philosophy for maintaining a clean and safe work environment; communicate safety topics and conduct safety audits
- Ensure availability of materials (supplies) and resources to all associates in the team, so that they can perform their duties with maximum efficiency and minimal downtime.
- Control and maintain steady workflow on the floor by ensuring all functions within the department are staffed with adequate headcount - partner with Operations Manager and move associates around by skillset to balance the flow if necessary
- Ensure downtime issues including systematic and mechanical are addressed as soon as they arise through the correct channels
- Track productivity, research and resolve issues, provide feedback on productivity and quality related performance to associates, peers and Operations Managers by using departmental resources
- Adopt and endorse continuous improvement concepts where applicable
- Basic understanding of DTC process of Supply Chain management
- Be able to function multiple powered industrial trucks
- Assist in root cause analysis on issues pertaining to safety, service, quality, cost
- Understand how to identify and build peer talent
- In conjunction with manager write and have performance conversations
- Develop and implement solutions to address workflow and efficiency issues
- Demonstrate knowledge of basic Inventory control principals
- Understand waving process in terms of process development
- Coordinate projects and associated timelines
- Understand downstream consequences of missed Key Performance Indicators
- Perform other duties as assigned
Competencies:
- Technical Learning
- Business acumen
- Process management
- Listening
- Action Oriented
- Problem Solving
- Timely decision making
- Dealing with Ambiguity
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in a relevant field; Supply Chain, Engineering, Logistics, Business, Marketing
- Systems savviness, with proven experience interacting with relevant systems and adopting a data-driven approach
- Maintain Powered Industrial Truck certifications
- Experience with Microsoft Office Suite, especially Excel
- Excellent verbal and written communication skills
- Ability to lead from the frontlines and be hands on (job has very little desk time)
PREFERRED QUALIFICATIONS:
- Minimum 2 years of work experience in high volume workplaces
- Experience with Warehouse Management Systems
- Lean/Six Sigma certification
- Bi-lingual
IND-MS