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SUPPLY CHAIN
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Customer Service Lead
Customer Service Lead
Summary
Title:Customer Service Lead
ID:NC 3316
Location:Claremont, NC
Description

Williams-Sonoma, Inc. - Company Overview

Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.

We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.



POSITION SUMMARY:

With minimal supervision, supports QA Regional Operations Manager with leading, guiding and directing a group of associates while ensuring that daily departmental goals are met through the Williams-Sonoma objectives in Safety, Service, Quality, and Cost in the Customer Service department.

 

 PRIMARY FUNCTIONS:

  • Establish and promote hard work ethics through teamwork and collaboration with associates.
  • Utilize William’s Sonoma’s Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
  • Solicit opinions of team members on departmental operations in an effort to maximize productivity and quality objectives.
  • Share business information with teammates through floor presence, suggest improvements to current techniques.
  • Promote safety awareness and cultivate the safety culture throughout the company
  • Maintain a clean and safe work environment by communicating safety topics and conducting safety audits
  • Works cooperatively and harmoniously with supervisor, co-workers, and others
  • Train and direct a team of associates to achieve departmental and division production goals in order to provide customers with the ultimate delivery experience.
  • Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met.
  • Track productivity, research and resolve issues, provide feedback on productivity and quality related performance to teammates, peers and manager by using departmental resources
  • Coordinate team assignments by balancing resources as the volume requires.
  • Willingness to be a part of a team performing other duties as necessary
  • Ability to multitask and be extremely detailed while performing all tasks and reports
  • Other projects as assigned

MINIMUM QUALIFICATIONS:

  • High School diploma or equivalent and one year of experience in distribution, manufacturing or retail environment. In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience
  • 1 year of experience working with a warehouse management system
  • 1 year of experience working with MS Word, Excel and Outlook
  • Strong written and verbal communication skills
  • Excellent attendance
 

Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.

At this time, we are not accepting referrals from third party recruiting agencies for this position.

This position is not eligible for visa sponsorship.

Alternatively, you can apply to this job using your profile on one of the following sites:

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