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Supply Chain

Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.

 
Openings >> Customer Service Coordinator
Customer Service Coordinator
Summary
Title:Customer Service Coordinator
ID:2475
Location:South Brunswick, NJ
Description
Williams-Sonoma, Inc. - Company Overview
 
Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.
 
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.

 
We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.


JOB DESCRIPTION
  • Provide assistance via telephone/email to customers and assigned business partners concerning products deliveries.
  • Diagnose presented problems, assessing and resolving timely within the stated Level of Service
  • Perform all scheduling functions for Williams-Sonoma Inc. In-Home delivery.
  • Professional approach to all outbound/inbound calls related to customer orders for all brands.
  • Confirming customer delivery windows within the system as well as customer contacts.
  • Ability to handle large call volume daily and scheduling customer orders daily while maintaining quality focus on each call.
  • Utilize Williams Sonoma’s Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
REQUIREMENTS & QUALIFICATIONS
  • Ability to multitask, and be extremely detailed on all written and verbal communications/documentation.
  • System knowledge of HubWM, PKMS, TPM, CCUI and SanFran3.
  • Strong Microsoft Office knowledge - including Outlook, Excel.
  • Strong customer service skills; ability to de-escalate customer frustrations.
  • Good organizational and multi-tasking skills.
  • Positive attitude, strong work ethic, ability to work under pressure, and be a fast learner
  • Ability to communicate to customers, coworkers and management in a professional and courteous manner.
  • Bilingual (English and Spanish) is desired.
  • Excellent attendance, and willingness to be part of a team - performing what ever duties are necessary.
  • Prior customer service and dispatching experience preferred.
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.

At this time, we are not accepting referrals from third party recruiting agencies for this position.

This position is not eligible for visa sponsorship.

 

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