POSITION SUMMARY:

Work in a fast-paced call center environment. Responsible for scheduling and assisting customers with home delivery of their order(s)

PRIMARY FUNCTIONS:

• Handle high-volume of inbound and outbound calls
• Provide support in other call-center/customer service capacities
• Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience
• Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed
• Accurately maintain and update order tracking systems, appropriately documenting all transactions and pertinent interactions

QUALIFICATIONS:

• Interview required as part of selection process
• Detail oriented with ability to multi-task and problem solve in order to effectively deal with internal and external customers
• Strong telephone etiquette and written/verbal communication skills
• Must possess a positive and upbeat personality with a desire to deliver outstanding customer service
• Must be able to communicate with many customers each day, maintaining composure under workload and pressure
• Computer literate with working knowledge of MS Excel and Outlook
• Availability to work a full-time schedule including nights, weekends, and holidays