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Supply Chain

Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.

 
Openings >> Customer Service
Customer Service
Summary
Title:Customer Service
ID:RP2006 RP2007
Location:Ft. Lauderdale, FL
Description

POSITION SUMMARY:

Work in a fast-paced call center environment. Responsible for scheduling and assisting customers with home delivery of their order(s)

 

PRIMARY FUNCTIONS:

  • Handle high-volume of inbound and outbound calls
  • Provide support in other call-center/customer service capacities
  • Work with business partners to assess customer needs/concerns and provide appropriate recommendations and solutions to ensure a world-class customer service experience
  • Effectively communicate with customers/care centers via email, researching and responding to inquiries as needed
  • Accurately maintain and update order tracking systems, appropriately documenting all transactions and pertinent interactions

 

QUALIFICATIONS:

  • Interview required as part of selection process
  • Detail oriented with ability to multi-task and problem solve in order to effectively deal with internal and external customers
  • Strong telephone etiquette and written/verbal communication skills
  • Must possess a positive and upbeat personality with a desire to deliver outstanding customer service
  • Must be able to communicate with many customers each day, maintaining composure under workload and pressure
  • Computer literate with working knowledge of MS Excel and Outlook
  • Availability to work a full-time schedule including nights, weekends, and holidays
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