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Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> QA Lead (Lead Merch Proc - DCm)
QA Lead (Lead Merch Proc - DCm)
Title:QA Lead (Lead Merch Proc - DCm)
Location:Claremont, NC

Position Summary:

This job holder must have the ability to conduct daily factory in-line and final furniture inspections at his/her assigned factory location. His/her goal is to ensure proper quality controls are being enforced by the QA inspectors and to correct and trouble shoot any manufacturing production problems found. He/she must also ensure adequate staff coverage within the factory.


Primary Functions:

1 - Understand the QA processes for the factory and establish a rapport with the production team and line staff.

2 - Execute daily furniture in-line and final inspections in accordance with WSI procedures.

3 - Deploy staff for maximum coverage.

4 - Provide accurate and timely quality control reports to immediate supervisor.

5 - Keep the QA Supervisor well informed of any potential issues that will affect quality or delivery.

6 - Reference required control samples or documents (PDS-Product data sheet or weekly production schedule) as required.

7 - Have the right tools to perform the job.

- Lead a factory QC team and provide positive coaching.

- Train and coach new inspectors to perform their assigned tasks.

- Cross check production schedules with the production team on daily basis to ensure adequate inspection coverage.

- Ensure QC inspectors are properly deployed within the factory to give the best coverage.

- Assist the QA manager to determine daily/weekly QC manpower arrangements.

- Follow up on any quality corrective or action plans.


Basic Skills required:

  • Understand furniture quality control processes and systems.
  • Previous experience in an inspector or lead position.
  • Able to read and understand engineering drawings, sewing notes, and work instructions.

    General Skills Required

  • Effective communication & report writing skills.
  • Good interpersonal skills.
  • Excellent analytical abilities in solving production problem.
  • Good eyesight.
  • Good leadership capabilities to lead team of inspectors.
  • Able to train Quality inspectors.
  • Good Initiative, able to work under high pressure working environment
  • Team player, excellent initiative, and responsible person.

     Physical requirements

  • Ability to move about the facility at will
  • Ability to lift up to 50 pounds frequently
  • Ability to distinguish colors and patterns from each other
  • Eye sight at “normal ability” (may be corrected) to read and observe close up and at a distance clearly
  • Ability to stand/walk for significant parts of the day
  • Ability to work in a typical manufacturing or office environment

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