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SUPPLY CHAIN
Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Hub Cust Svc II - DC
Hub Cust Svc II - DC
Summary
Title:Hub Cust Svc II - DC
ID:3573
Location:Boston, MA
Description
Williams-Sonoma, Inc. - Company Overview
 
Since it was founded in 1956, Williams-Sonoma has grown from Chuck Williams’ single store in Sonoma, California, into one of the largest retailers in the country, with some of the best known and most beloved brands in home furnishings, including Williams Sonoma, Pottery Barn, and west elm. That growth continues today. Our Global Supply Chain organization is the backbone of our company and key to its success.
 
Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization is just the place for you.

 
We employ thousands in our regional distribution operations and in our over 600 retail stores, customer care centers and corporate headquarters. That’s why we work hard to support the community, including the institutions that are important to our employees, such as St. Jude Childrens’ Research Hospital which we proudly support in its mission to treat and defeat childhood cancer and other life-threatening diseases.

WORK SCHEDULE:  Monday-Friday 8am-4:30pm

JOB RESPONSIBILITIES:
  • Establish and promote hard work ethics through teamwork and collaboration with associates.
  • Work with floor to ensure product quality control.
  • Handle Immediate Response (IRT) orders along with dedicated email lines within 24-48 hrs. of escalation; Research customer inquiries; provide resolution within established time frames. Further research may be required for complex inquiries.                                                 
  • De-escalate immediate customer service issues. 
  • Perform all scheduling functions in a high-volume environment for all WSI product brands; supports multiple HUB Operations in different regions within WSI Supply Chain Operations.
  • Research and analyze customer orders and follow up with customers.
  • Work with management and local stores to provide customer service.
  • Support Special Projects as assigned by Customer Service Manager including the CSCII assistance line and overflow coverage as needed to meet business needs. Ability to handle large call volume daily while maintaining quality focus on each call.
  • Meet or exceed HUB Scorecard metrics as established by CS Manager. Metrics , service, cost, quality and one call resolution for dedicated email boxes.
  • Work with Ops manager for specific service metrics related to safety, service, quality and cost.
  • Create/manage custom orders for RTL and OTC.
  • Any other Hub Duties or projects as assigned.
  • Utilize Williams-Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
     
MINIMUM  QUALIFICATIONS:
  • High school diploma or equivalent and 1 year of experience in distribution, manufacturing, or retail environment.
  • Intermediate to Advanced Knowledge of Ms word, Excel, and Outlook and ability to quickly pick up on other computer programs/systems.
  • Ability to multitask and be extremely detailed while performing all task and reports in a high paced environment.
  • Strong written and verbal communication skills are a must.
  • Demonstrate a positive results oriented attitude, strong work ethic, ability to work under pressure, and be a fast learner.
  • Fluent in Spanish is preferred.
  • Must be able to learn multiple concepts quickly, and multi task on a regular basis.
  • Demonstrated excellent attendance and willingness to be part of a team - performing whatever duties are necessary.
  • Demonstrated skills in planning and prioritizing assigned tasks; adhere to completing customer inquiries within established time frames.
  • Demonstrate a positive, results oriented attitude, strong work ethic, ability to work under pressure, and be a fast learner.
  • Demonstrated problem solving skills including ability to research complex customer inquiries.
  • Ability to work extended hours, and provide Saturday coverage when needed.
Williams-Sonoma, Inc. promotes a drug-free work environment and is an Equal Opportunity Employer.

At this time, we are not accepting referrals from third party recruiting agencies for this position.

This position is not eligible for visa sponsorship.

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