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Williams-Sonoma Inc.'s Supply Chain organization is the backbone of our company. Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. We also own and operate a growing manufacturing base right here in the United States, proudly producing nearly all of the upholstered furniture and much of the lighting sold through our brands. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you are an expert in global logistics, manufacturing, engineering, transportation, finance, human resources, or home delivery and have a passion for quality and customer service, our Supply Chain Organization may just be the place for you.
Openings >> Operations Manager - Transportation
Operations Manager - Transportation
Title:Operations Manager - Transportation
Location:Memphis, TN


This position is responsible for managing our Global export business as well as the daily execution of international air freight activities. This role will require interaction with 3rd party vendors, Global internal customers, DC’s, Stores, Corporate Brand teams, and Accounts Payable.



  • Responsible for daily execution of our global export distribution facilities

  • Responsible for daily execution of international air ($15M freight budget)

  • Responsible for driving metrics and KPI improvement

  • Lead cross functional conference calls with external transportation partners and internal customers

  • Act as a primary point of contact for all transportation related issues & resolution

  • Analyze, manage, and present data to VP, SVP, and EVP levels



  • Bachelor’s degree in Business, Logistics or Engineering

  • Distribution and/or transportation operational experience

  • Proficiency with Microsoft office applications

  • Strong leadership, communication and inter-personal skills

  • Creative problem-solving skills

  • Demonstrated ability to build and cultivate strong business relationships

  • Strong financial acumen

  • 10% - 20% travel, as needed

  • Experience with report development using business intelligence software (QlikView, Crystal Reports, Access etc.)

  • Must be highly organized and process oriented

  • Ability to complete multiple tasks consistently and on time

  • Ability to adapt and change processes to keep pace with the evolving business requirements



  • MBA Degree

  • Ability to write SQL / VBA

  • Experience negotiating and administering contracts
    Previous Experience in a Transportation Role or Transportation Industry

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