About Williams-Sonoma DC - Braselton, GA

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization. 

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Lead Merchandise Processor supervises the Inventory Control and Waving team, overseeing daily inventory operations such as order reconciliation, cycle counting, and inventory adjustments.

The Lead Merchandise Processor position is located in Braselton, GA

You’ll be excited about this opportunity because you will.... 

• Lead daily order reconciliation processes, including floor research, return-to-stock (RTS), location checks, and re-picks
• Support reconciliation of RTL and Furniture orders in collaboration with team leaders and staff
• Supervise cycle counters, fostering teamwork and driving process improvements to boost count accuracy and productivity
• Oversee daily inventory reporting, including Shrink Snapshot, PND, Transitional, unlocated case errors, and cancellations
• Coordinate with all departments to resolve aged transactions from ICC Dashboard reports
• Manage daily inventory adjustments, conduct root cause analysis, and maintain shrink metric records
• Complete and review all required inventory reports, such as Lock Code, CC Variance, IP/DL mismatch, and CC productivity/error reports
• Develop and maintain reports and standard operating procedures (SOPs) for ICC and other departments, emphasizing cross-departmental collaboration
• Manage departmental supply requests and maintain appropriate supply inventory levels
• Communicate and enforce safety practices and policies across the team
• Support management initiatives to achieve distribution center (DC) scorecard goals
• Track productivity, research and resolve issues, and provide performance feedback to team members and management
• Coordinate and resolve ICC and partial replacement issues by liaising with ICC Management, the DC, and Care Centers
• Address customer correspondence by researching and providing information through calls or written communication
• Train team members on daily work assignments as needed
• Maintain strong attendance and promote a collaborative team environment
• Perform additional duties and projects assigned
• Utilize Excel, Power BI, and Dynamics for data analysis and reporting
• Apply knowledge of waving processes in daily operations

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent
• At least 1 year of experience operating an Order Picker, Reach Truck, and Swing Reach (Raymond brand) equipment
• Comfortable working at heights up to five stories on an order picker
• Able to walk or stand for 90% of the workday
• Basic knowledge of receiving, replenishment, picking, shipping, inventory control, profiling, and waving processes
• Proficient with Excel, WMOS, RF scanners, and Power BI; strong general computer skills, including Microsoft Word and Outlook
• Able to perform basic math (addition and subtraction)
• Excellent verbal and written communication skills
• Willing and able to work overtime and flexible schedules as needed
• Able to work independently with minimal supervision
• Good attendance record and a strong team player attitude

Review these physical requirements, as they play a major part in this role….

• Ability to work at heights and in awkward positions as required by job tasks
• Regularly lift and carry up to 50 pounds, with or without accommodation
• Operate powered industrial equipment, including Order Picker, Reach Truck, and Swing Reach
• Tolerate warehouse environments with exposure to heat, cold, noise, dust, fumes/odors, and moving equipment
• Demonstrate manual dexterity, including eye/hand coordination, use of foot pedals, repetitive wrist motion, and fine motor skills for picking, pinching, holding, and grasping
• Stand and walk for extended periods, including working on concrete floors for long hours
• Work in confined spaces and occasionally perform repetitive motion tasks; noise levels are typically moderate

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE