About Williams-Sonoma - Claremont, NC

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams - Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

In 2024, Williams-Sonoma was recognized as a Great Place to Work ® and Forbes Best Employers for Women and Diversity, honors which reflect that we are truly a people-first organization. Our operation includes:

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

This position is responsible for performing assigned lead duties. The Lead Person will ensure that daily departmental goals are met and assist Supervisor or Operations Management with leading, guiding, and directing a group of associates while meeting Sutter Street Mfg. objectives in safety, service, quality, and cost.
 

The Lead Merch Processor DCm position is located in Claremont, NC.

You'll be excited about this opportunity because you will....

• Identify production issues quickly and ensure the consistent workflow and control of the line(s) or department and adjusting as needed to prioritize and support production goals and deadlines.
• Monitor and maintain all general supplies for the line or department, ensure all needed items are available and stocked in the appropriate place(s), e.g. staples, fabric, tach strips, glue, etc. and working with and through the supply person, obtain main components needed to keep department always running, goal being not have associates standing waiting on work, ever.
• Assist Supervisors or other management with assessing performance issues and provide needed direction or training of associates to ensure associates are performing daily tasks promptly and with high standards, to achieve departmental and facility quality and production goals. At times SOP’s may be required to execute accurate and timely performance of processes.
• Identify performance gaps, fill in where and as needed to help balance lines or the product flow as well as cover absences on the lines or within the department.
• Exhibit conduct and behaviors that promote positive engagement and compliance while performing department tasks safely, correctly, and quickly, demonstrating integrity and acting in a responsible and accountable manner.
• Establish and exhibit work ethics that mirror those of the Supervisor and Management and in a “teamwork” promoted collaboration with associates.
• Exhibit and demonstrate knowledge and execution of Williams-Sonoma’s Mission, Vision, and Values in all daily activities, including guidance to other associates and departments.
• Solicit opinions of associates or lines on all issues affecting the work area or departmental operations to maximize productivity and to meet quality goals and objectives.
• Share appropriate communication or approved business information with associates through floor presence, direct communication channels or in conjunction with supervision or management.
• Promote safety awareness through personal demonstration and compliance with all safety processes/procedures to cultivate the safety culture throughout the company.
• Maintain and ensure the production is clean and safe. Respond immediately to behaviors or unsafe environments.
• As directed by Supervisor, track productivity, research and resolve issues, provide feedback on productivity and quality related performance to associates, peers, supervision and manager.
• Coordinate team assignments by balancing resources as the volume requires.

Note: This job description reflects essential functions, it does not prescribe or restrict the number or types of tasks that may be assigned or reassigned during the conduct of business.

Check out some of the required qualifications we are looking for in amazing candidates….

• 1-3 years of experience in an upholstery manufacturing environment preferred; supervisory experience is preferred.
• Basic Microsoft Office Suite product knowledge.
• Good math and reading skills.
• Effective verbal and written communication skills.
• Demonstrate Problem Solving Skills.
• Ability to work effectively and cooperatively leading a group of associates.
• Ability to work in a fast-paced environment while remaining supportive and focused.
• Have a strong sense of urgency and time management to meet established deadlines.

We prefer some of these qualities as well….

• Positive attitude, strong work ethic, ability to work under pressure and be a fast learner.
• Excellent attendance and willingness to be a part of a team-performing whatever duties are necessary.
• Ability to multitask and be extremely detailed while performing all tasks as assigned by supervision and management.

Review these physical requirements, as they play a major part in this role….

• Must be able to walk, stand, bend, and lift throughout the day.
• Able to use computer for an extended period.
• Lifting and moving up to 65 lbs. with or without accommodation.

​​​Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offerings, please visit MyWSIBenefits.com

EOE