Title: | DC Lead-QA |
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ID: | 3298 |
Date Posted: | Oct 15, 2018 |
Date to Apply By: | N/A |
Reports To or Hiring Manager: | Bob McDonald |
Department: | 648261 |
Shift: | 1 |
Grade Level: | 8 |
Employment Type: | Full Time Non-Exempt |
Location: | Braselton, GA |
Proposed Salary Range: | N/A |
About Williams-Sonoma, Inc.
Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams-Sonoma, Pottery Barn, Pottery Barn Kids, PBteen, West Elm, Williams-Sonoma Home, Rejuvenation, and Mark and Graham. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
The Dish:
Our Southeast Distribution Center is seeking to add a DC Admin Assistant with a focus on teamwork and customer service to our menu.
The Distribution Center opened in April 2016 and is still adding new team members as we grow.
We handle mostly furniture at this location and operate a Home Delivery Team out of the facility as well
The position is non-exempt, 1st Shift Monday-Friday 6AM-2:30PM
Main Ingredients:
- • Establish and promote hard work ethics through teamwork and collaboration with associates.
- • Utilize Williams Sonoma's Mission, Vision, and Values to govern daily activities, including guidance to other associates and departments.
- • Promote safety awareness and cultivate the safety culture throughout the company. Maintain a clean and safe work environment by communicating safety topics and conducting safety audits.
- • Works cooperatively and harmoniously with supervisor, co-workers, and others.
- • Track productivity, research and resolve issues, provide feedback on productivity and quality related performance to teammates, peers and manager by using departmental resources.
- • Willingness to be part of a team - performing other duties as necessary.
- • Ability to multitask and be extremely detailed while performing all tasks and reports.
- • Process returns, which includes customer contact by phone or correspondence as well as contact with other departments within the Company.
- • Coordinate and resolve QA issues by communicating with the Distribution Center.
- • Coordinate & resolve partial replacement issues by communicating with Inventory Management, the Distribution Center and Care Centers.
- • Review and resolve customer correspondence by calling or writing customers and researching/obtaining information from other departments within the Company.
- • Review action line reports to identify customer service trends.
- • Assist in processing product information.
- • Conduct root cause analysis of customer returns by reviewing product in the warehouse.
- • Complete other duties and projects as assigned.
- Train others on daily work assignments when needed
- Must have good attendance and be a team player
- Other duties as assigned
Appetizers:
- High School Diploma or GED
- Comfortable elevating on an order picker 5 stories up
- Comfortable walking/standing 90% of the day
- Basic knowledge of Receiving, Replenishment, Picking, Shipping, Inventory Control, Profiling, and Waving
- Certified to operate an Order Picker, Reach Truck (Raymond Brand)
- Have working knowledge of Excel, PKMS, RF scanners , and AS400.
- Strong computer skills (Microsoft Excel, Word and Outlook)
- Knowledge of basic math (addition and subtraction)
- Excellent communication skills (verbal and written)
- Available to work overtime and flexible schedules
- Heavy lifting up to 75 pounds
- Ability to work with minimal supervision
Desserts (we will bring these):
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Competitive Salary
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Paid Time Off
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Vacation
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401K
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Medical, Dental, & Vision
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Life Insurance
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Short-Term and Long-Term Disability
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EAP
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Legal Shield
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Gym (that's right, we have a gym!)
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Bulk buying discount pass on program
Oh, and did we mention....a generous shopping discount on all our brands (Williams-Sonoma, Pottery Barn, Mark & Graham, Rejuvenation, and West Elm)
IND-GA