INTERNAL JOB POSTING ALERT

POST DATE:  05/28/2026 12:00PM (PST)          END DATE: 06/04/2026 12:00PM (PST)

Associates are required to apply for job openings only during the specified time frame mentioned above. No exceptions will be made.

TO APPLY: Interested candidates should complete the Internal Application through the Internal Job Board. Associates applying for this position must post within the designated time frame, meet minimum job requirements and should not have any Performance Notifications currently on file.  Associates must maintain good standing throughout the posting / hiring process.

The HUB Customer Service II - DC position is located in Fontana, CA.

You'll be excited about this opportunity because you will.... 

• Provide daily operations support to the In-Source Operations Manager at the Home Delivery HUB
• Responsible for ensuring the proper execution of daily scheduling needs of multiple customer orders
• Apply one call resolution for customer escalated matters and support dedicated customer email boxes
• Assist in special projects
• Other duties as assigned

Check out some of the required qualifications we are looking for in amazing candidates….

• High School Diploma or Equivalent 
• At least 1 year of experience in customer care or call center 
• This is an onsite and in office role 
• At least 6 months experience with CCUI, Compass, Dynamics, and Route Planner
• Intermediate to Advanced Microsoft Office knowledge (Outlook, Excel, Word)
• Demonstrated service approach to all outbound/inbound calls and problem solving skills to research complex customer inquiries
• Demonstrated strong skills in detailed written/verbal communications and documentation with internal/external customers
• Demonstrated skills in planning and prioritizing assigned tasks; adhere to completing customer inquiries within established timeframes

We prefer some of these qualities as well….

• Bilingual in English/Spanish

Review these physical requirements, as they play a major part in this role…. 

• Ability to sit and stand for long periods of time throughout the day

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offers, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE